HR Experience Operations Manager, Benefits | APAC

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary:

Deel is seeking an HR Experience Operations Manager to oversee the day-to-day operations of global APAC benefits programs. The goal is to ensure efficient, compliant processes aligned with Deel’s global growth. This role involves managing the delivery and administration of employee benefits across Deel’s Employee of Record (EOR) services in over 90 countries, optimizing workflows, enhancing user satisfaction, and ensuring operational excellence. The manager will also lead initiatives to streamline HR operations and support the HR Experience team.

About Deel

Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. Their platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management. Deel supports workers in over 100 countries with AI-powered tools and its own payroll infrastructure. The company is one of the largest globally distributed companies, with a team of 5,000 across more than 100 countries. Deel is recognized as the fastest-growing SaaS company in history, transforming global talent connection and enabling a more diverse and inclusive global economy. They have been recognized on lists like CNBC Disruptor 50, Forbes Cloud 100, and Deloitte Fast 500.

Responsibilities

• Launching new EOR benefits programs from the ground up.
• Project managing the renewal process for existing benefits policies, ensuring timely and efficient execution.
• Building and maintaining strong relationships with vendors, providers, and other external partners.
• Conducting quality audits of benefits-related data.
• Auditing, maintaining, and updating internal and external benefits-related knowledge in collaboration with stakeholders.
• Creating processes to streamline benefits operations, ensuring scalability and efficiency in benefits administration.
• Participating in special projects and initiatives within the HR and Benefits space.
• Contributing to benefits product planning and scoping.
• Providing support to EORs and clients for benefits-related questions or concerns through all available communication channels.
• Ensuring the quality of HR operations in assigned countries.
• Acting as the subject matter expert on all matters related to benefits.

Qualifications

• Bachelor’s degree in HR, Business Administration, or a related field.
• 5+ years of experience in benefits operations or related fields, preferably in a global, fast-paced environment.