Tech Lead, Back-End (Shared Services)
Collectors$60,000 - $90,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
GovTechIndustries
Requirements
- Minimum two years’ professional work experience
- Strong attention to detail
- Good customer service skills
- Strong technical skills
- Ability to multitask and work independently
Responsibilities
- Manage HR Inbox/ HR tickets within UKG (HRIS) system
- Resolve general employee questions as part of the centralized HR Shared Services team, working with appropriate team members to route and resolve more complex employee questions
- Support with process audits for global HR processes
- Handle pre-boarding tasks and follow-up: recruiter confirmations, form collection, new hire notifications, welcome emails, notifications to IT
- Manage New Hire checklist and schedules
- Ensure I-9 form completion and accuracy with onboarding new employees in weekly orientation; conduct monthly audits to ensure the integrity of the I-9s
- Draft PowerPoint Presentations; write, revise and update content for the HR intranet
- Perform unemployment claim processing
- Complete verification of employment as needed
- Complete assigned administrative tasks and projects including document review, preparation and/or distribution, data entry, internet research
- Work with SMEs to update the Employee Handbook annually; ensure new laws/legislation/updates are incorporated; manage updates to align with annual compliance training or more frequently as needed
- Track and log terminating employees' equipment return
- Ad-hoc administrative/compliance activities
- Maintain a professional, positive, welcoming, and orderly environment throughout the office
- Oversee front desk reception including greeting and directing guests, monitoring the visitor log and issuing visitor badges
- Receive, sort, and distribute incoming mail and packages
- Maintain office vendor and building maintenance relationships and requests
- Conduct general office management tasks: monitor, order and maintain office, kitchen, first aid, and housekeeping supplies
- Maintain neat, well organized, and tidy office space including front desk and common areas
- Collaborate with a wide range of teams to support projects and events on an ad hoc basis
Skills
HR Administration
Project Management
Customer Service
Multitasking
Attention to Detail
Technical Skills
Granicus
Digital solutions for government agencies
About Granicus
Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.
Core, West VirginiaHeadquarters
1999Year Founded
$10MTotal Funding
EARLY_VCCompany Stage
Government & Public SectorIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
401(k) Company Match
Paid Parental Leave
Group legal coverage
Risks
Integration challenges with Simpleview and SmartGov may delay product enhancements.
Focus on destination marketing could divert attention from core GovTech services.
Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.
Differentiation
Granicus specializes in digital solutions for government agencies, enhancing public engagement.
The company offers subscription-based services, ensuring a steady revenue stream.
Granicus provides tools for managing public meetings and live video streaming.
Upsides
Increased demand for digital public engagement tools boosts Granicus' market potential.
Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.
Growing government funding for digital transformation projects offers new revenue streams.
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