HR Business Partner at Intercom

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years in a people org role, and specifically 3+ years experience in a business partner function, preferably in a tech start-up environment
Deep commercial understanding and a willingness to share your experience and perspective
Ability to take business goals/priorities and translate them into initiatives
Consultative approach to strategic partnership
Able to combine great people intuition, data, business judgment and discretion in your decision-making
Proven experience handling complex and sensitive employee relations matters with sound judgment and discretion
Experience providing business partnership and support to a diverse group of managers and leaders in a matrixed environment
Excellent communication skills (written, verbal, presentation, and interpersonal), exemplary client service skills, the ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
Strong knowledge of HR compliance regulations, employment laws, and industry best practices
Team player with a sense of ownership and “get things done” attitude - self-motivated and able to thrive in a fast-paced and self-directed environment
Alignment to Intercom’s core values
Values and respects confidentiality
Excellent attention to detail and organizational skills

Responsibilities

Act as a trusted partner to managers and leaders, turning business goals into people strategies like performance management, employee relations, compensation, and retention initiatives
Use data, insights, and market trends to guide talent and organizational decisions
Translate business needs and goals into personal and team actions
Coach leaders and people managers to proactively manage employees and provide advice and guidance on varying employee topics and issues
Provide guidance on team design, role clarity, and succession planning
Drive rollout of People initiatives (e.g., performance management, compensation, engagement) within client groups
Provide feedback and recommendations to the development and execution of People Programs, supporting employee and manager enablement needs as needed
Offer timely, compliant, and solutions-focused advice on employee relations matters
Leverage engagement and exit data to shape retention and engagement strategies
Build strong cross-functional partnerships to align solutions and share best practices across the organization

Skills

Key technologies and capabilities for this role

Performance ManagementEmployee RelationsCompensationRetention InitiativesData AnalysisTalent StrategyCoachingSuccession PlanningTeam DesignOrganizational Planning

Questions & Answers

Common questions about this position

What experience is required for the HR Business Partner role?

Candidates need 5+ years in a people org role, including specifically 3+ years in a business partner function, preferably in a tech start-up environment.

What key skills are needed for this position?

Required skills include deep commercial understanding, ability to translate business goals into initiatives, consultative strategic partnership approach, and combining people intuition with data, business judgment, and discretion.

Is the HR Business Partner role remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the HR Business Partner position?

A strong candidate has proven experience handling complex and sensitive employee relations matters with sound judgment, along with the ability to act as a trusted advisor translating business goals into people strategies in a tech startup environment.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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