Vendor Strategist - BPO
MercurySalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
IT Services, BPO, ConsultingIndustries
Requirements
- 5+ years experience in HR operations, people programs, or talent delivery in a BPO, IT services, or global consulting environment
- Experience at TCS, Accenture, Infosys, Cognizant, Wipro, or similar
- Prior experience supporting enterprise clients in a staff augmentation or global capability center (GCC) model
- Strong knowledge of HR processes including onboarding, policy enforcement, and employee engagement
- Experience coordinating across internal and external stakeholders, with excellent communication skills
- Ability to manage complexity and scale: comfortable overseeing a workforce of 200+
- Understanding of procurement and finance workflows in enterprise accounts
- Background in HRIS systems, onboarding platforms, and people analytics
Responsibilities
- Act as a central liaison between the client’s hiring managers, procurement/finance teams, and our internal HR and operations teams
- Own the full employee lifecycle from hiring coordination to onboarding, access provisioning, and day-to-day issue resolution
- Partner with the India Head of HR to manage employee communications, policy updates, pulse checks, and retention efforts
- Coordinate regular reports on headcount, hiring status, onboarding SLAs, and team engagement metrics
- Help streamline onboarding, offboarding, and transitions in alignment with client processes and expectations
- Proactively resolve operational issues affecting employees or client teams
- Work with client stakeholders to ensure alignment on hiring plans, onboarding schedules, and service expectations
- Help continuously improve our people operations systems and delivery model at scale
Skills
HR Operations
Talent Operations
Workforce Management
Employee Onboarding
Employee Engagement
Retention Strategies
Stakeholder Management
Headcount Reporting
Engagement Metrics
Issue Resolution
ShyftLabs
Data-driven decision-making solutions for organizations
About ShyftLabs
ShyftLabs helps organizations adopt a data-first approach to their decision-making processes. Their services focus on establishing systems that enable companies to make quicker and more informed decisions based on data analysis. This approach allows businesses to gain insights that can keep them ahead of their competitors. Unlike other companies that may offer generic consulting services, ShyftLabs emphasizes the importance of data in driving decisions, ensuring that organizations can leverage their data effectively to enhance their strategic planning and operational efficiency.
None, CanadaHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Data & Analytics, ConsultingIndustries
11-50Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Increased competition from startups offering innovative, cost-effective solutions.
Growing demand for in-house analytics teams reducing reliance on consultants.
Rapid AI advancements may outpace ShyftLabs' current technology offerings.
Differentiation
ShyftLabs specializes in data governance, warehousing, and predictive analysis services.
The firm empowers organizations with a data-first approach for decision-making.
ShyftLabs establishes processes for faster, insightful decisions to outpace competition.
Upsides
Increased demand for data governance due to stricter privacy regulations.
Growing interest in predictive analytics in retail for inventory optimization.
Rising adoption of cloud-based BI tools among SMEs for cost-effectiveness.
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