High Touch Customer Success Manager - Americas

North America

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$110,000 – $140,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Human ResourcesIndustries

Requirements

Candidates should have a strong track record of customer success experience in B2B SaaS, with at least two years of experience supporting the implementation and adoption of complex technologies, and experience managing varying sizes of customers and books of business in the mid-market segment. They should have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations, and a demonstrated ability to become a product and domain expert, tailoring trainings and product walk-throughs to address customer challenges. Previous recruiting, hiring manager, or interviewer experience is also required.

Responsibilities

The High Touch Customer Success Manager will onboard, train, and support the adoption of Ashby with a wide range of customers, focusing on improved product adoption and increased customer health, and shaping how the company serves customers ranging from high-growth startups to public companies. They will create ‘Ah ha!’ moments by tailoring trainings and product walk-throughs, serve as the voice of the customer to internal stakeholders, love to teach complex concepts to diverse audiences, and craft repeatable processes for go-to-market scaling, while obsessing over detail-oriented operations and leveraging technology to maximize their time.

Skills

Customer Success

B2B SaaS

SaaS

Onboarding

Training

Product Adoption

Customer Support

Communication

Product Expertise

Domain Expertise

Sales

Marketing

Product

Operations

Ashby

Hiring solutions for scaling companies

About Ashby

Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.7MTotal Funding

SERIES_CCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Company Equity

Stock Options

401(k) Company Match

Risks

Emerging startups with innovative features at lower costs threaten Ashby's market share.

Rapid AI advancements may outpace Ashby's current technology, reducing platform attractiveness.

Economic downturns could lead to reduced hiring budgets, impacting Ashby's revenue.

Differentiation

Ashby offers enterprise-grade recruitment software tailored for high-growth companies.

The platform includes applicant tracking, interview scheduling, and analytics for efficient hiring.

Ashby serves notable clients like Opendoor, Reddit, and Notion, enhancing its market credibility.

Upsides

Ashby raised $30M in Series C funding, boosting its growth potential.

The rise of remote work increases demand for Ashby's virtual hiring capabilities.

Growing use of data analytics in recruitment aligns with Ashby's focus on analytics.

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