[Remote] Help Desk Technician at Expedia

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Data and Technology, Financial Services, Healthcare, Automotive, Agribusiness, InsuranceIndustries

Requirements

Candidates must have completed high school and possess 1-2 years of call center experience, with at least 1 year specifically in technical support. Proficiency in PC and internet troubleshooting (Internet Explorer, Firefox, Chrome) via phone and email is required, along with knowledge of FTP, XML, JSON, and Active Directory. Advanced English verbal and written skills (85% or above) and a history of job stability are also necessary. The role requires availability for a Saturday to Wednesday schedule from 6 am to 3 pm.

Responsibilities

The Help Desk Technician will provide first and second-level technical support to clients, acting as a liaison between clients and subject matter experts for escalated issues. They will receive and diagnose client requests for company products and services, determine resolutions using various information sources, and guide users through the troubleshooting process. Responsibilities include thoroughly documenting and tracking all reported issues, providing after-hours on-call support as needed, and offering limited second-level support to peers. The technician will also directly handle escalated issues assigned by management, participate in client conference calls, and make recommendations for departmental process and technology improvements. Additionally, they will assist in training new and existing technicians.

Skills

Technical Support

Problem Resolution

Client Assistance

Documentation

On-Call Support

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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