Health Information Retrieval Operations Manager

About Devoted Health

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Employment Type: Full time

About This Role

We are seeking a detail-oriented Operations Manager to oversee and execute medical record retrieval and management across Devoted’s Risk Adjustment Operations. This is a full-time role responsible for coordinating provider relationships, managing retrieval processes, ensuring quality and compliance, and supporting both ongoing operations and special initiatives such as Risk Adjustment Data Validation (RADV) and Improper Payment Measure (IPM) audits. The ideal candidate combines operational expertise, relationship management skills, and a collaborative mindset to ensure the efficient, accurate, and timely collection of medical charts across multiple simultaneous initiatives.

Your Responsibilities and Impact

• Oversee and coordinate chart retrieval efforts across multiple retrieval methods (EHR access, fax, secure file transfer, in-field visits) in close coordination with the Clinical Data Acquisition team.
• Act as the primary point of contact for assigned providers and markets, managing relationships and resolving retrieval issues.
• Identify opportunities to streamline requests from Devoted to the providers delivering care to our members.
• Negotiate fees, address uncooperative provider situations, and escalate issues appropriately.
• Maintain and update provider group information in a centralized database, ensuring accuracy, completeness, and accessibility to all teams.
• Manage and analyze performance metrics and dashboards to drive insights and improve retrieval efficiency.
• Perform quality assurance (QA) checks on retrieved charts, confirming compliance with required standards and readiness for risk adjustment purposes.
• Support the Clinical Data Acquisition team’s initiatives to expand EHR access and streamline provider record request workflows.
• Collaborate with cross-functional teams to improve retrieval, QA, and attestation processes.
• Contribute to the centralization and documentation of all retrieval processes, ensuring operational consistency across projects and teams.

Required Skills and Experience

• Proven relationship management skills with the ability to navigate time-sensitive or challenging situations.
• Analytical ability to interpret performance metrics and drive process improvements.
• Experience managing multiple priorities, deadlines, and retrieval channels in a fast-paced environment.
• Strong attention to detail, quality control skills, and commitment to accuracy and compliance.
• Excellent communication and interpersonal skills for working across providers, vendors, and internal teams.

Desired Skills and Experience

• Experience in chart retrieval, healthcare operations, or medical record management, ideally in a Medicare Advantage or risk adjustment environment.
• Proficiency in EHR systems, health information technology platforms, and secure document transfer methods.
• Bachelor’s degree in Healthcare Administration, Business, HIM, or a related field.
• Familiarity with CMS regulations, Medicare Advantage risk adjustment, and regulatory audit processes.
• Experience with advanced QA tools or technology-assisted chart review and retrieval processes.

Salary Range

$76,000 - $126,000 annually

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide addit