Clinical Operations Coordinator

Employment Type: Full-time

Position Overview

As a Clinical Operations Coordinator at Talkiatry, you will partner with our Clinical and Operational leaders (dyad leadership team) to drive clinician satisfaction and operational excellence. Your primary focus is on providing an excellent experience for our clinicians by fielding, responding, and/or escalating questions that arise in their day-to-day practice. In addition, you will coordinate key operational processes such as provider preferences, clinician time-off, clinician pre-ramp preparation, and clinician offboarding. Your seamless service and detail orientation will alleviate administrative burden for our clinicians and leadership (Chief Psychiatrists and Nurse Practitioner Director) in ways that make Talkiatry truly a special place to work. To be successful in this role, you will need exceptional organizational skills, clear communication, and the ability to adapt to the unique needs of each clinician or leader.

About Talkiatry

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome.

With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

Responsibilities

• Monitor clinician communication channels for questions and/or escalations, use training and other resources to triage, reply, and/or escalate to the appropriate team, closing the loop once a resolution has been achieved.
• Process provider preference changes to ensure patients are appropriately matched with providers.
• Manage provider exits & associated mass and individual transfers to help ensure patient retention.
• Schedule onboarding introduction meetings for new hire clinicians and execute our Onboarding Checklist.
• Assist in schedule management for our Chief Psychiatrists and Nurse Practitioner Directors.
• Completing one-off projects as needed, developing materials for essential meetings as required.

Requirements

• Excellent verbal and written communication skills.
• Strong time management and prioritization abilities.
• Excellent follow-through that is proactive and responsive.
• Proactive problem-solving skills and adaptability to changing plans and priorities.
• Exceptional customer service skills and a high level of organizational knowledge.
• Skilled with Microsoft Office Suite.
• Familiar with working in EMRs (big plus if eClinicalWorks (eCW)).
• Bachelor’s degree preferred but not required.

Why Talkiatry

• Top-notch team: Join a diverse, motivated group committed to reshaping mental health care.
• Collaborative environment: Work in a supportive setting where innovation is encouraged.
• Flexible hybrid location: While this is a field-based role, you’ll also have the flexibility to work from home and visit our Manhattan office (NoMad) as needed.
• Excellent benefits: Talkiatry offers comprehensive medical, dental, and vision plans effective from day one, 401K with match, generous PTO, paid holidays, paid parental leave, and more.
• Growth potential: As Talkiatry expands, you’ll have opportunities to enhance your skills and advance your career.
• Meaningful impact: Help remove barriers to mental health care in underserved communities and make a tangible difference in the lives of patients and providers.

Compensation

• $24 - $24 an hour
  • Compensation range for this position is $24.00/hr, depending on experience; actual compensation will be dependent upon the specific qualifications and experience of the individual hired.