Head of Revenue Operations & Strategy at SevenRooms

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

15+ years of experience in Sales Operations, Marketing Operations, Strategy, Sales Enablement, or related fields

Responsibilities

Lead, optimize, and scale GTM processes and systems to support revenue growth
Collaborate with Sales, Customer Success, Marketing, Product, Engineering, Finance, and Strategy & Operations teams to define strategy, implement performance metrics, and ensure alignment of revenue operations
Oversee all aspects of planning, reporting, forecasting, quota allocation and management, process optimization, territory planning, and design of the sales incentive plan in partnership with Finance and People teams
Oversee the GTM Enablement team to ensure strategic alignment and effective execution of enablement initiatives across revenue-generating functions
Build and lead a high-performing Revenue Operations & Strategy organization, including GTM Process & Operations, Revenue Insights & Reporting, Revenue Systems teams (Salesforce, Gong, etc.), and GTM Enablement team
Set and own the vision for the Revenue Operations organization, ensuring seamless integration between operational excellence and enablement initiatives
Lead the GTM enablement function to develop and execute comprehensive training programs, sales methodologies, and onboarding processes
Ensure alignment between enablement strategies and revenue goals, driving consistency in messaging, processes, and performance across GTM teams
Lead bottoms-up business planning, target-setting, and own a "rhythm of the business” framework and cadence for the revenue organization
Provide analytics and reporting for the Revenue organization, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking, and funnel metrics & analysis across all lead sources
Own all systems and tools related to sales & Customer Success with SFDC as the central hub; evaluate, improve, and implement tools and software, including enablement platforms and content management systems
Partner with Finance and People teams to design and manage the sales commission strategy & overall revenue team incentives strategy
Lead ongoing assessments to optimize and refine commission structures based on performance and market trends
Develop cross-functional operating relationships, playbooks, processes, and KPIs to enable growth across the revenue function
Ensure enablement materials and training programs support operational excellence and process adoption
Work cross-functionally to influence and gain consensus from multiple stakeholders
Collaborate with Product, Product Marketing, and cross-functional teams to plan, enable, and track go-to-market strategies for new product launches and pricing initiatives
Lead major change management or transformation efforts requiring cross-functional leadership collaboration, including enablement-driven initiatives

Skills

Salesforce

Gong

Revenue Operations

GTM Strategy

Forecasting

Reporting

Analytics

Process Optimization

Territory Planning

Quota Management

Sales Enablement

Salesforce Administration

SevenRooms

Guest experience and retention platform for hospitality

About SevenRooms

SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage reservations, takeout orders, and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. The platform also includes automated tools that save staff time and ensure smooth service delivery. Unlike many competitors, SevenRooms focuses on providing a complete view of customer behavior, which helps businesses create targeted marketing campaigns and track guest sentiment. The goal of SevenRooms is to help hospitality businesses streamline their operations, improve guest experiences, and drive repeat visits through data-driven insights and automation.

New York City, New YorkHeadquarters

2011Year Founded

$69.6MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Paid Parental Leave

Comprehensive Medical, Dental, and Vision Benefits

Life Insurance

401(k) Retirement Plan

Company Equity

Professional Development Budget

Risks

Increased competition from Square's integrated solutions may impact SevenRooms' market share.

The $10 billion acquisition of Vast Data could strain SevenRooms' financial resources.

Integration challenges with HeyPluto may affect customer adoption of new messaging tools.

Differentiation

SevenRooms offers a comprehensive guest experience platform for hospitality operators.

The platform integrates reservations, takeout orders, and customer satisfaction management.

SevenRooms provides data-driven insights for personalized marketing and customer loyalty.

Upsides

Growing demand for AI-driven personalization boosts SevenRooms' market potential.

Partnerships with major hospitality brands enhance SevenRooms' industry credibility.

Expansion of AI-powered tools strengthens SevenRooms' customer engagement capabilities.

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