Head of Product - Field at Kraken

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Utilities, Renewable EnergyIndustries

Requirements

Proven track record in product leadership, ideally in Enterprise or B2B SaaS (experience in Field Services or Utilities strongly preferred)
Strong strategic and vision-setting skills with the ability to align product direction to business goals and customer needs
Deep familiarity with product management frameworks, agile development cycles, data-driven decision-making, and user-centred design
Excellent stakeholder management and communication skills, able to translate between technical and commercial audiences
Comfort working in fast-moving, ambiguous environments such as start-ups or scale-ups
Curiosity, empathy, and active listening skills, with the ability to gather insights from across the organisation to shape product direction
Fluency in English (additional European languages, e.g. French, German, Spanish, advantageous but not required)
Knowledge or experience in energy utilities operations, EV deployments, heat pump servicing, smart meter logistics, or related domains - an advantage

Responsibilities

Play a key leadership role in shaping Field’s product strategy and GTM
Lead, inspire, and grow a team of product leaders responsible for different capabilities and value streams within Kraken Field, setting standards and mentoring in a product-led culture
Define and continually refine the platform vision, anticipating client needs and future-proofing functionality
Establish and manage a strategic product roadmap and KPIs, prioritising features, enhancements, and fixes in collaboration with engineering, operations, client delivery, and customers
Partner with senior stakeholders and clients to identify pain points and translate them into product opportunities, owning the end-to-end delivery cycle
Define, monitor, and analyse key metrics and performance indicators, using insights to guide iterative improvements
Champion product management excellence across Kraken Technologies, evangelising agile methodologies, user-centred design, and customer-first thinking
Conduct market research, track trends in field service and energy technology, and embed learnings into future product innovation

Skills

Key technologies and capabilities for this role

Product StrategyRoadmap ManagementTeam LeadershipAgile MethodologiesUser-Centered DesignMarket ResearchKPIs AnalysisStakeholder ManagementGTM Strategy

Questions & Answers

Common questions about this position

What experience is required for the Head of Product - Field role?

A proven track record in product leadership, ideally in Enterprise or B2B SaaS with experience in Field Services or Utilities strongly preferred, is required. Candidates need strong strategic and vision-setting skills, deep familiarity with product management frameworks, agile development cycles, data-driven decision-making, and user-centred design.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The role emphasizes a product-led culture, championing product management excellence, agile methodologies, user-centred design, and customer-first thinking across Kraken Technologies.

What makes a strong candidate for the Head of Product - Field position?

Strong candidates will have excellent stakeholder management and communication skills, comfort in fast-moving ambiguous environments like scale-ups, and curiosity, empathy, and active listening skills to shape product direction.

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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