Head of Operations at Encord

West Malling, England, United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Inspiring and engaging leader who understands that lasting results are driven by empowered people and a strong, values-led culture
High-impact, visible leader capable of energising teams, sparking innovation, and pushing performance from good to exceptional
Ability to partner closely with the Head of Customer Experience to shape strategy and drive commercial success
Experience in developing, enhancing, and owning a “people strategy” to build an engaged and motivated culture in hybrid/office environments amid technological change and work complexity
Highly visible and connected operational leader who communicates a compelling vision of culture, people, and business strategy
Skills in developing and building a strong, empowered team with increased ownership as the business grows
Expertise in enhancing employee engagement through clear communications, open feedback culture, and shaping employee value proposition
Ability to work with Operations SMT to design and evolve a dynamic operating model supporting customer demands
Proven track record in delivering challenging commercial targets, protecting long-term value, ROIC, and enabling affordable debt resolution
Accountability for fair customer outcomes across all contact points and channels
Strong controls and risk management for customer-facing teams to mitigate detriment, escalate issues, protect reputation, and minimise risk
Capability to ensure internal operations teams are resourced, trained, and managed for current and future business/customer needs
Inspirational and innovative leader for transforming operations, identifying solutions to enhance customer work and maximise commercial value
Ability to collaborate across Cabot teams, Europe, MCM India, and US to share best practices and leverage insights
Collaborative partnership with Head of Customer Experience for consistent performance improvement
Champion of progressive culture enabling colleague performance, development, and career enhancement

Responsibilities

Develop, enhance, and own the “people strategy” in DP South/North to build an engaged and motivated culture adapting to hybrid/office environments, technological platforms, and work complexity
Act as a highly visible and connected leader communicating a compelling vision of culture, people, and business strategy
Develop and build a strong team empowered to deliver increased ownership as the business grows
Enhance employee engagement through clear communications, open feedback culture, continual improvement, and shaping employee value proposition/colleague experience aligned with company objectives
Work with Operations SMT to design and evolve a dynamic operating model delivering customer demands
Drive delivery of challenging commercial targets protecting long-term value, ROIC, and enabling shortest/most affordable debt resolution for customers
Ensure service and delivery of fair customer outcomes through all contact points and channels
Manage effective controls and risk for customer-facing teams to mitigate detriment, escalate issues, protect reputation, and minimise risk
Ensure internal operations teams are appropriately resourced, trained, and managed to meet current and future business/customer needs
Transform the operation by proactively identifying solutions and ideas to enhance how teams work with customers for long-term commercial value
Work closely with Cabot teams to ensure operations are flexible and structured for future demands
Develop a network across Cabot Europe, MCM India, and US to share best practices and leverage insights for leading-edge collections execution
Collaborate with Head of Customer Experience to identify and deliver consistent performance improvements
Champion a progressive culture of development empowering colleagues to maximise performance and careers

Skills

People Leadership

Strategic Planning

Employee Engagement

Performance Management

Change Management

Operations Management

Commercial Strategy

Team Building

Encord

Data platform for computer vision workflows

About Encord

Encord specializes in providing a data platform focused on advanced computer vision technology. The platform offers tools that help businesses manage their data labeling and workflow processes efficiently. It allows AI teams to create high-quality 'Ground Truth' data significantly faster, which is crucial for training AI models. Encord combines technology with human expertise to ensure the quality of data management services, making it distinct from competitors. The platform supports various types of visual data, including images, videos, and medical imagery, and features automated labeling and customizable workflows that integrate human input. The goal of Encord is to streamline the data management process for AI teams, enabling them to scale their projects effectively while maintaining high standards of quality.

London, United KingdomHeadquarters

2020Year Founded

$45.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, AI & Machine LearningIndustries

51-200Employees