Head of Design at Front

San Francisco, California, United States

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$275,900 – $347,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

10+ years of experience in product design, with a significant portion of that time spent working on complex B2B or SaaS products
5+ years of design leadership experience, with a proven track record of building, managing, and developing high-performing, multi-level, global design teams (including managing managers)
A compelling portfolio or a demonstrated track record that showcases your ability to lead design for complex, large-scale products

Responsibilities

Define the Vision: Own and articulate the overarching design vision and strategy for Front, ensuring it aligns with our company goals and drives the future of our product
Lead & Develop a Global Team of 20+ Product Designers in SF, Paris and Santiago: Lead, mentor, and grow our global team of product designers and managers. Foster a collaborative, innovative, and inclusive culture that empowers designers to do their best work. Develop career paths and growth opportunities for your team members
Drive Craft & Quality: Champion and elevate the craft of design across the organization. You will be the standard-bearer for quality, establishing processes and systems that ensure we ship polished, thoughtful, and impactful work
Be a Strategic Partner: Act as a key member of the product leadership team, collaborating closely with peers in Product Management, Engineering, and Go-to-Market to shape our product roadmap and business strategy
Champion the User: Be the ultimate advocate for our users in all product decisions. Drive a culture of deep user empathy and leverage research and data to inform our design direction
Scale Design Operations: Implement and refine design processes, operations (DesignOps), and systems to create efficiency and excellence as we scale, ensuring seamless collaboration across our global teams

Skills

Product Design

Design Leadership

UX/UI Design

Design Strategy

Design Systems

Team Mentoring

Customer Experience

Front

Communication hub for customer relationship management

About Front

Front is a communication hub that helps businesses improve their customer relationships by providing tools for quick and personal responses to inquiries. It organizes messages from various channels, enhances team collaboration, and improves response times, making it especially useful for industries like professional services and B2B technology. The company operates on a subscription-based model, allowing it to offer scalable solutions for both small and large businesses. Front's goal is to empower companies to enhance their customer interactions through efficient communication.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$197.8MTotal Funding

SERIES_DCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness

Risks

Integration with Tai Software may face operational inefficiencies if not managed well.

Cultural clashes from Idiomatic acquisition could affect employee morale and productivity.

Public bug bounty program might expose vulnerabilities if not properly managed.

Differentiation

Front integrates AI to enhance customer insights and personalize communications.

The platform supports diverse industries, from financial services to travel.

Front's subscription model offers scalable solutions for businesses of all sizes.

Upsides

Acquisition of Idiomatic enhances AI capabilities for customer conversation insights.

Partnership with Tai Software boosts operations in the freight broker industry.

Series D funding at $1.7B valuation strengthens financial position and growth potential.

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