Head of Customer Success

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Animal Health, E-commerce, BiotechnologyIndustries

Requirements

Candidates must possess over 10 years of experience in account management, relationship-based sales, or a similar field, with proven experience managing complex enterprise relationships and previous people management responsibilities for a team of 3 or more. A strong attention to detail, project management skills, and expertise in Excel, PowerPoint, and Word are essential. The ideal candidate is eager to be involved in project details despite a high-level role, demonstrates an interest in data and quantitative problem-solving, and can adapt quickly to manage multiple concurrent responsibilities. A positive attitude, team-based mentality, excellent collaboration skills, and comfortability in a fast-paced environment are also required.

Responsibilities

The Head of Customer Success will manage a team of 8-10 individuals supporting Vetcove's largest manufacturer partners, assisting in the development, implementation, and effectiveness of various initiatives. This role involves traveling up to 25% to clients for in-person business reviews and strategy sessions to build strong trust. Responsibilities include gathering feedback to inform commercial strategy and development priorities, outlining and reviewing client-facing materials such as proposals and QBRs, and continually iterating on team processes to optimize performance. Regular account reviews will be conducted to set achievable goals and assess performance across accounts.

Skills

Customer Success Management

Team Leadership

Relationship Management

Sales Strategy

Marketing Strategy

Presentation Skills

Communication Skills

Detail-Oriented

Fast-Paced Environment Adaptability

Vetcove

Centralized platform for veterinary supply procurement

About Vetcove

Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.

Boston, MassachusettsHeadquarters

2015Year Founded

$51.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Company Equity

Risks

Emerging B2B marketplaces in Asia may challenge Vetcove's market position.

Dependence on distributor partnerships risks product availability if terms change.

Competitors offering lower commissions could attract distributors away from Vetcove.

Differentiation

Vetcove offers a centralized marketplace for veterinary supplies, streamlining procurement processes.

The platform provides price comparison and analytics, aiding informed purchasing decisions.

Vetcove's commission-based model aligns its interests with veterinary practices' needs.

Upsides

Increased telemedicine demand boosts need for Vetcove's integrated supply chain solutions.

Subscription models in pet care offer Vetcove recurring revenue opportunities.

Corporate veterinary group expansion increases demand for Vetcove's bulk order management.

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