Head of Banking Operations

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Candidates should have 10+ years of experience in banking, payment, or business operations, ideally at a high-growth fintech or technology company. A strong operational mindset with experience designing and scaling systems and processes from zero to one and from one to many is required. Previous experience in a regulated environment, especially banking or fintech, with an understanding of compliance, risk, and data sensitivity considerations is necessary. Proven ability to lead cross-functional initiatives, influence stakeholders, and build/manage high-performing teams is essential. Clear, concise communication, high degree of ownership, initiative, and autonomy are also required.

Responsibilities

The Head of Banking Operations will lead the strategy, execution, and optimization of Mercury's banking operations ecosystem. This includes leading multiple operations teams, driving operational and strategic planning, and defining/documenting new processes. The role involves acting as a cross-functional bridge between external partners and the organization, owning onboarding, money movement operations, and managing customer lifecycle changes. Responsibilities also include architecting and scaling systems, tools, and workflows for the full lifecycle of partnerships, driving cross-functional execution with Product, Compliance, and Partnerships, defining and implementing performance metrics, identifying and resolving bottlenecks, enabling partner success, and building/mentoring the Banking Operations team.

Skills

Banking Operations

Financial Technology

Regulatory Compliance

Process Improvement

Team Leadership

Strategic Planning

Partnership Management

Cross-functional Collaboration

Onboarding

Money Movement

Customer Lifecycle Management

Mercury

Banking services for startups and founders

About Mercury

Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$146.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Custom equipment setup

401(K) matching

12+ weeks paid parental leave

Book budget

Wellness benefits

Grocery budget

Paid lunch

Personalized callsign

Unlimited vacation policy (with mandatory minimum)

Risks

Mercury's decision to stop serving certain countries may lead to customer loss.

Integration challenges from the Teal acquisition could disrupt services.

Expansion into consumer banking might divert focus from core startup services.

Differentiation

Mercury offers both business and personal banking services, unlike many fintech competitors.

The company provides integrated financial management tools, enhancing startup operational efficiency.

Mercury's Raise program connects startups with investors, mentors, and other founders.

Upsides

Mercury secured a $100 million credit warehouse to expand its credit card business.

The acquisition of Teal enhances Mercury's financial management offerings for startups.

Mercury Personal expands market reach by attracting tech-savvy individuals.

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