Head of Banking Operations

Head of Banking Operations

Salary: Competitive, based on experience Location Type: [Not specified] Employment Type: [Not specified]

Position Overview

Mercury is building a comprehensive finance stack for startups, aiming to provide the easiest and safest banking experience. The Banking Operations team plays a crucial role in maintaining the infrastructure and relationships with bank partners and payment rails that support Mercury's products. This pivotal role leads the strategy, execution, and optimization of Mercury's banking operations ecosystem, requiring strong systems thinking and regulatory precision to deliver effortless customer experiences and drive impactful collaborations.

Responsibilities

• Build and Scale Operations: Architect and scale the systems, tools, and workflows that support the full lifecycle of Mercury’s partnerships—from pipeline intake to onboarding, activation, measurement, and renewal.
• Drive Cross-functional Execution: Partner with teams across Product, Compliance, and Partnerships to ensure money lands as expected.
• Lead with Data: Define, implement, and maintain performance metrics and dashboards that track partnership effectiveness, surface insights, and inform strategic decisions.
• Improve Continuously: Identify bottlenecks, inefficiencies, or risks in partnership operations and implement solutions to improve speed, quality, and compliance.
• Enable Partner Success: Collaborate closely with the Partnerships team to ensure partners are set up for success with clear processes, documentation, and scalable support models.
• Team Leadership: Build, manage, and mentor a growing Banking Operations team to deliver high-impact results and support Mercury’s growth ambitions.

The Head of Banking Operations will lead multiple operations teams, drive operational and strategic planning, and define and document new processes. This role will also act as a cross-functional bridge between external partners and the rest of the organization. The team will own onboarding for RIAs, money movement operations with partners, and manage customer lifecycle changes (e.g., account setup to closure). Impactful projects will focus on improving the efficiency and effectiveness of banking operations through collaboration with Partnerships, EPD, and Compliance teams. The goal is to ensure Mercury's partner operations are secure, reliable, thoughtful, and magical.

Requirements

• 10+ years of experience in banking, payment, or business operations, ideally at a high-growth fintech or technology company.
• Strong operational mindset with experience designing and scaling systems and processes from zero to one and from one to many.
• Previous experience in a regulated environment, especially banking or fintech, with an understanding of compliance, risk, and data sensitivity considerations.
• Proven ability to lead cross-functional initiatives and influence stakeholders.
• Experience building and managing high-performing teams.
• Clear, concise communication and a high degree of ownership, initiative, and autonomy.

Company Information

Mercury is a financial technology company, not a bank. Banking services are provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

You can check out our demo dashboard at www.demo.mercury.com.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation data.