Guest Service Supervisor at Global Partners

Saco, Maine, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Exceptional guest service skills, including pleasant greetings and parting remarks
Superior relationship-building skills to connect with guests and associates
Confident communication with eye contact
Demonstrates trustworthiness and responsibility
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they perform all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to ensure in-stock conditions
Address guest inquiries and concerns

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipProblem-SolvingCommunicationOrganizational SkillsEmployee SupervisionCash ManagementPoint of Sale OperationsStore MaintenanceEmployee Coaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include exceptional guest service skills, superior relationship-building skills, confident communication, trustworthiness, organizational skills, problem-solving ability, self-starter qualities, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company emphasizes a passion for guest service, commitment to upholding company values, and supporting communities, with a long history of over 90 years and a focus on investing in the energy transition.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate exceptional guest service skills, leadership to supervise and coach employees, problem-solving to resolve issues, and a self-starter mindset with organizational skills.