Guest Service Supervisor at Global Partners

Cypress, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to establish connections with guests and associates
Reliable and accountable
Excellent organizational skills and attention to detail
Ability to defuse issues using problem-solving techniques
Proven ability to make decisions and take initiative
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure completion of job duties
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure products are replenished to maintain in-stock conditions
Ensure the 24/7 execution of all guest service programs and processes
Maintain store cleanliness through housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash)

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionCash ManagementInventory ManagementPoint of Sale OperationsProblem SolvingEmployee Coaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills for pleasant interactions, superior relationship-building, leadership to direct others, problem-solving to defuse issues, and being detail-oriented with strong organizational abilities.

What is the company culture like at Global Partners LP?

The company seeks passionate individuals dedicated to exceptional guest service, supports career growth, invests in the energy transition, and backs community initiatives while valuing contributions to the company's future.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a self-starter with demonstrated leadership, trustworthiness, problem-solving skills, and a passion for guest service, along with excellent organizational abilities and initiative.