Guest Service Supervisor at Global Partners

North Haven, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Exceptional guest service skills, including pleasant greetings and parting remarks
Superior relationship-building skills and the ability to connect with guests and associates
Confident communication with eye contact to guests
Reliable, trustworthy, and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem-SolvingOrganizational SkillsPoint of Sale OperationsCash HandlingStore OperationsEmployee Coaching

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include exceptional guest service skills, superior relationship-building, confident communication with eye contact, trustworthiness, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company emphasizes delivering positive shopping experiences, guest satisfaction, community service with over 90 years of history, and investing in future growth initiatives like GlobalGLO while seeking passionate individuals with innovative ideas.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate exceptional guest service, relationship-building, leadership, problem-solving, and self-starter qualities, with a reliable and detail-oriented approach to supervising teams and ensuring store operations.