Guest Service Supervisor at Global Partners

Westwood, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, RetailIndustries

Requirements

Genuine love for taking care of guests
Guest-focused mentality and exceptional guest service skills
Confident and makes eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving techniques for defusing issues
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to ensure in-stock conditions
Address guest issues

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionTeam CoachingCash HandlingPOS SystemsInventory ReplenishmentProblem SolvingStore OperationsHousekeepingSafety Compliance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include exceptional guest service skills, superior relationship-building skills, detail-oriented organizational abilities, problem-solving techniques, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company values passionate individuals with innovative ideas, is committed to the energy transition and community support, and emphasizes top-notch guest experiences.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate has a genuine love for taking care of guests, a guest-focused mentality, confidence in interacting with guests, trustworthiness, and self-starter qualities with decision-making ability.