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Guest Service Supervisor
at
Global Partners
Westwood, Massachusetts, United States
Apply Now
Not Specified
Compensation
Mid-level (3 to 4 years)
Experience Level
Full Time
Job Type
Unknown
Visa
Energy, Retail
Industries
Requirements
Genuine love for taking care of guests
Guest-focused mentality and exceptional guest service skills
Confident and makes eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving techniques for defusing issues
Self-starter with decision-making ability
Ability to direct others and prioritize tasks
Responsibilities
Supervise employees, ensuring they perform all job duties
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to ensure in-stock conditions
Address guest issues
Skills
Customer Service
Employee Supervision
Team Coaching
Cash Handling
POS Systems
Inventory Replenishment
Problem Solving
Store Operations
Housekeeping
Safety Compliance
Global Partners
Website
About Global Partners
N/A
Headquarters
N/A
Year Founded
N/A
Company Stage
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