Guest Service Supervisor at Global Partners

Danbury, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest-Focused Mentality: Genuine love for taking care of guests and demonstrating pride in work
Exceptional Guest Service Skills: Providing pleasant greetings and parting remarks to all guests
Relationship Building: Superior ability to establish connections with guests and associates
Trustworthiness & Responsibility: Reliable and accountable
Detail-Oriented & Organized: Excellent organizational skills and a focus on detail
Problem-Solving: Ability to defuse issues using effective problem-solving techniques
Self-Starter: Demonstrated ability to make decisions and take initiative
Leadership Skills: Ability to direct others and prioritize tasks

Responsibilities

Supervise Employees: Ensure employees perform all job duties as directed by management, providing coaching and constructive feedback
Guest Interaction: Greet guests and provide an enjoyable shopping experience
Safety & Operations: Adhere to established safety, security, quality, and store operations policies
Point of Sale Operations: Operate the point of sale system according to corporate standards, maintain proper cash levels
Store Maintenance: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Guest Service Programs: Ensure the 24/7 execution of all guest service programs and processes
Cash Handling: Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Inventory Management: Replenishes products to ensure in-stock conditions
Guest Inquiries & Complaints: Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipProblem-SolvingCash HandlingEmployee SupervisionStore OperationsSafety CompliancePoint of Sale

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest-focused mentality, exceptional guest service skills, leadership skills, problem-solving abilities, and being a self-starter with strong organizational skills.

What is the company culture like at Global Partners LP?

The company emphasizes innovation, community support, energy transition, and delivering energy to communities, with a commitment to top-notch guest experiences and a positive store environment.

How can I stand out when applying for the Guest Service Supervisor position?

Highlight your genuine passion for guest service, leadership experience in directing teams, problem-solving skills, and self-starter qualities, as these are key requirements for strong candidates.