Guest Service Supervisor at Global Partners

North Canaan, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love to take care of guests and demonstrate pride in work
Provide pleasant greetings and parting remarks to all guests
Confident, make eye contact with guests, and possess superior relationship-building skills
Demonstrate trustworthiness and responsibility
Detail-oriented and possess excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they are performing all job duties as implemented by management
Provide constructive feedback to employees to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipTeam SupervisionCommunicationProblem SolvingOrganizational SkillsPoint of SaleSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this a remote position or onsite?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service orientation, superior communication and relationship-building skills, leadership abilities, organizational skills, and problem-solving.

What is the company culture like at Global Partners LP?

The company is committed to innovation, sustainability, and community support, with a long history of over 90 years delivering energy to communities.

What makes a strong candidate for this Guest Service Supervisor role?

Strong candidates are passionate self-starters with a genuine love for guest service, leadership skills to direct and coach employees, and excellent problem-solving and organizational abilities.