Guest Service Supervisor at Global Partners

Sharon, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Providing pleasant greetings and parting remarks
Superior relationship-building skills and the ability to connect with guests and associates
Being trustworthy and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Demonstrated ability to make decisions and be a self-starter
Ability to direct others and prioritize tasks

Responsibilities

Ensure employees perform all job duties implemented by management
Provide constructive feedback to employees to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipProblem-SolvingEmployee SupervisionEmployee CoachingPoint of SaleCash HandlingHousekeepingSafety ComplianceOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What key skills are required for the Guest Service Supervisor role?

Required skills include a guest-focused mentality, superior relationship-building skills, leadership skills, problem-solving abilities, and being detail-oriented with excellent organizational skills.

What is the company culture like at Global Partners LP?

The company emphasizes providing exceptional service to guests and customers, has a long history of over 90 years, and is investing in the energy transition while supporting communities.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for guest service, leadership abilities to direct and coach employees, problem-solving skills, trustworthiness, and self-starter qualities.