Guest Service Supervisor at Global Partners

Houston, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to connect with guests and associates
Confident and able to make eye contact with guests
A trustworthy and responsible individual
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and perform cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionPOS OperationsCash ManagementProblem SolvingOrganizational SkillsCommunicationRelationship Building

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills with pleasant greetings, superior relationship-building, confident communication with eye contact, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company embraces innovation, is committed to delivering value to guests and customers, and provides opportunities for career advancement while supporting community initiatives.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a passionate, trustworthy self-starter with leadership skills, excellent guest service abilities, relationship-building expertise, and problem-solving capabilities to supervise employees and ensure smooth store operations.