Guest Service Supervisor at Global Partners

Trumbull, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love to take care of guests and demonstrate pride in work
Provide pleasant greetings and parting remarks, make eye contact, and build relationships with guests and associates
Be trustworthy and responsible
Detail-oriented with excellent organizational skills
Defuse issues utilizing problem-solving techniques
Proven self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenishes products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionProblem SolvingPoint of SaleCash HandlingStore OperationsHousekeepingSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include guest focus with a genuine love for taking care of guests, leadership ability to direct others and prioritize tasks, problem-solving to defuse issues, detail-oriented organizational skills, and being a self-starter with decision-making ability.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes driving top-notch guest experiences, invests in the energy transition, and supports communities through charitable work, with a focus on pride in work and value delivery to guests.

How can I stand out when applying for the Guest Service Supervisor position?

Highlight your genuine passion for guest service, leadership experience in directing teams and prioritizing tasks, problem-solving skills, and self-starter qualities with strong organizational abilities to demonstrate you can supervise employees and ensure top-notch guest experiences.