Guest Service Supervisor at Global Partners

Newtown, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to all guests
Superior relationship-building skills to connect with guests and associates
Reliable and accountable
Excellent organizational skills and attention to detail
Ability to defuse issues using effective problem-solving techniques
Proven ability to make decisions and take initiative
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure all job duties are completed according to management guidelines
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionEmployee CoachingProblem SolvingPOS OperationsCash HandlingStore MaintenanceSafety CompliancePolicy Adherence

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills for pleasant greetings, superior relationship-building, trustworthiness, detail-oriented organizational skills, problem-solving, self-starter initiative, and leadership to direct others.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at Global Partners LP?

The company fosters a positive environment, is committed to exceptional guest experiences, invests in the energy transition, and supports local communities, with over 90 years of history in energy and retail.

How do I apply for this Guest Service Supervisor position?

Interested candidates should visit the Global Partners LP careers website to submit their application, as specific instructions are not provided in the job description.