Guest Service Supervisor at Global Partners

North Scituate, Rhode Island, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings, parting remarks)
Confident demeanor with eye contact
Superior relationship-building skills and ability to connect with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Problem-solving techniques for diffusing issues
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address inquiries

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionCash HandlingPoint of SaleInventory ReplenishmentProblem SolvingTeam CoachingSafety ComplianceOrganizational SkillsHousekeeping

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, superior relationship-building skills, detail-oriented organizational abilities, problem-solving techniques, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company seeks passionate individuals dedicated to exceptional guest service, a positive store environment, and contributing great ideas, while providing opportunities for career growth.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest care, guest-focused mentality with exceptional service skills, confident demeanor, relationship-building abilities, trustworthiness, detail-orientation, problem-solving, and self-starting decision-making to direct and prioritize tasks.