Guest Assistance Associate at SpartanNash

Hastings, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Requirements

High school diploma or GED (required)
One year of prior retail or related experience preferred
Good verbal communication skills; ability to interact politely and effectively with customers
Good customer service and organizational skills; detail-oriented
Good reading, writing and arithmetic skills
Ability to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally
Ability to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently

Responsibilities

Provide courteous guest service in person or by telephone; answer incoming calls to the retail store and direct calls to the appropriate department and assist with guest questions in store
Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media related purchases, etc. in accordance with Company policies
Operate cash register to itemize customer purchases and assist guests with self-checkouts; handles a variety of products which may include dry groceries, frozen foods, dairy products, produce, poultry, fish, beef and pork products
Process financial transactions including, but not limited to; cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; and bag customer purchases
Maintain understanding of current store programs and product locations
Understand use of check-stand equipment (register, self-checkouts) and its efficient operation
Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), the sale of alcohol and tobacco products, etc
Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store
Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards
Notify the department lead or manager of any issues with pricing, cash registers, etc
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed

Skills

Key technologies and capabilities for this role

Customer ServiceCash RegisterTelephone AnsweringTransaction ProcessingRefundsLottery SalesMoney OrdersWestern UnionSelf-Checkout AssistanceRetail Transactions

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the location for this job?

The position is located at 902 W. State Street - Hastings, Michigan 49058.

What are the main responsibilities of the Guest Assistance Associate?

Responsibilities include providing courteous customer service in person or by telephone, operating cash registers, assisting with self-checkouts, processing transactions like refunds and lottery sales, and maintaining a clean department.

What is the company culture like at SpartanNash?

SpartanNash emphasizes a People First culture, Operational Excellence, and Insights that Drive Solutions, with a family of 20,000 Associates contributing to customer-focused innovation.

What salary or benefits are offered for this role?

This information is not specified in the job description.