GTM Strategy & Operations
ElevenLabsSalary not specified
- Full Time
- Entry Level & New Grad
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Sales Operations, Customer SuccessIndustries
Requirements
Candidates should possess a Bachelor's degree in a relevant field, such as Business, Operations, or a related discipline, and ideally have 5-7 years of experience in operations, strategy, or a similar role within a high-growth technology company. Strong analytical skills and proficiency in SQL, spreadsheets, and BI tools are essential, along with experience in customer success or customer operations.
Responsibilities
As a GTM Strategy and Operations Manager - Customer Ops, you will lead day-to-day operations and long-term planning for post-sale teams including Customer Success, Support, and Implementation, encompassing coverage models, performance metrics, and capacity planning. You will serve as a strategic partner to Customer Success leadership, solving problems, building scalable processes, and bringing structure to complex decisions. Additionally, you will own the customer business cadence, leading renewal reviews, risk forecasting, and QBRs, and collaborate across Sales, Product, Finance, and GTM Ops to ensure a seamless customer experience. Finally, you will deliver insights from data to improve NRR, reduce churn, and drive customer satisfaction, and lead high-impact initiatives to optimize customer operations.
Skills
SQL
Spreadsheets
BI Tools
Customer Success
Customer Operations
Renewal Reviews
Risk Forecasting
QBRs
Data Analysis
NRR
Churn Reduction
Customer Satisfaction
Zip
Provides buy now, pay later services
About Zip
Zip Co offers buy now, pay later (BNPL) services that allow consumers to make purchases and pay for them over time without interest. Its main products, Zip Pay and Zip Money, cater to different spending needs, with Zip Pay for everyday purchases and Zip Money for larger expenses. The service works by enabling users to shop at partnered retailers and manage their payments through a clear and transparent system, where they can see how much they owe and when payments are due. Unlike many competitors, Zip focuses on providing flexible payment options and a straightforward fee structure, generating revenue through merchant fees, late fees, and interest on select products. The company's goal is to simplify the purchasing process for consumers while expanding its market presence across various countries.
Key Metrics
Sydney, AustraliaHeadquarters
2013Year Founded
$972.7KTotal Funding
IPOCompany Stage
Fintech, Consumer GoodsIndustries
1,001-5,000Employees