Senior Sales Strategy & Operations Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

As a Senior Sales Strategy and Operations Manager at Customer.io, you'll partner with sales leadership to drive high-impact initiatives focused on growth and operational excellence. This role involves leading strategic projects, improving forecasting, and optimizing sales processes. You’ll be a senior individual contributor, translating data into actionable insights and building systems to improve sales team efficiency. The role is ideal for someone energized by cross-functional collaboration, data analysis, and building structured processes.

Requirements

• Strong understanding of sales strategy, pipeline health, and GTM operations, particularly in a SaaS environment.
• Experience leading or supporting forecasting, territory planning, and compensation design at scale.
• Deep analytical skills and the ability to translate complex data into clear insights and decisions.
• Comfortable working at the intersection of people, process, and data.
• Motivation to help sales teams work smarter and more efficiently.
• Strong cross-functional collaboration skills and the ability to align diverse stakeholders.
• Excellent communication skills and the ability to influence across all levels of the organization.
• Proficiency in Excel and SQL.
• Experience with Salesforce and BI tools (Looker, Tableau, or Power BI) is preferred.

Responsibilities

• Lead the development and execution of sales strategies using performance data, market trends, and business insights.
• Build and improve forecasting, quota setting, and pipeline management processes that align with business goals.
• Maintain and optimize key tools and systems (Salesforce, dashboards, reporting frameworks) to improve sales team efficiency.
• Partner with Marketing, Finance, and Product to align GTM initiatives and drive consistent execution.
• Deliver regular reporting and analysis on sales performance, surfacing actionable insights and recommendations.
• Work closely with Enablement and Product Marketing to equip the sales team with tools, insights, and best practices.
• Own the design and implementation of compensation plans, incentive structures, and territory strategies.
• Identify and resolve bottlenecks in the sales process—championing automation and simplification where possible.
• Support sales leadership with decision-making through modeling, market research, and competitive analysis.

Application Instructions

• Not specified in the job description. (Contact Customer.io directly for application details).