Customer.io

Senior Sales Strategy & Operations Manager

United States

Customer.io Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS)Industries

Requirements

Candidates should possess a strong understanding of sales strategy, pipeline health, and GTM operations, particularly within a SaaS environment. They should have experience leading or supporting forecasting, territory planning, and compensation design at scale, along with proficiency in Excel and SQL. Familiarity with Salesforce and BI tools such as Looker, Tableau, or Power BI is also required.

Responsibilities

The Senior Sales Strategy & Operations Manager will lead the development and execution of sales strategies using performance data and market trends, build and improve forecasting, quota setting, and pipeline management processes, maintain and optimize sales tools and systems, partner with various teams to align GTM initiatives, deliver regular reporting and analysis on sales performance, and support sales leadership with decision-making through modeling and competitive analysis. They will also own the design and implementation of compensation plans, identify and resolve sales process bottlenecks, and champion automation and simplification.

Skills

Sales Strategy
Forecasting
Pipeline Management
GTM Operations
Data Analysis
Excel
SQL
Salesforce
BI Tools
Looker
Tableau
Power BI
Cross-Functional Collaboration
Communication

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Key Metrics

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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