Group Product Manager (Customer Experience) (f/m/d) at Contentful

Berlin, Berlin, Germany

Contentful Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries

Requirements

  • Experience as a Group Product Manager or Principal PM leading multiple teams in a B2B SaaS context (ideally on a data-focused product)
  • Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user-facing layers
  • Own the definition and execution of group-level goals aligned with company priorities and long-term product vision
  • Proven track record building and scaling data platforms and API-first products, with the ability to drive innovation and adoption
  • Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates
  • People leadership experience — successfully managed and coached Product Managers and helped them grow
  • Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams
  • Demonstrate grit and a willingness to dive into the details, taking a hands-on approach to solving product challenges and driving execution
  • Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus

Responsibilities

  • Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery
  • Influence how Contentful evolves to support customer journey optimization and ROI measurement at scale, especially for enterprise customers
  • Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale
  • Lead cross-functional teams, driving product vision, and executing product roadmaps in a fast-paced, agile environment
  • Partner closely with Engineering, UX, and Product Marketing to prioritize and balance short-term priorities and longer-term strategic needs and deliver cohesive, high-quality outcomes
  • Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas
  • Champion best practices in product management, including agile methodologies, data-driven decision making, and experimentation
  • Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision
  • Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade-offs and driving high-impact decisions within cross-functional teams
  • Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well

Skills

Product Management
Team Leadership
Mentoring
AI
Analytics
Personalization
Experimentation
Data Infrastructure
Agile
Product Roadmaps
Customer Journey
ROI Measurement

Contentful

Digital content management platform for businesses

About Contentful

Contentful offers a platform for digital content management that enables businesses to create, manage, and deliver content without coding. Its content management system (CMS) is designed for teams to streamline their content production and maintain a consistent experience across various brands and channels. Unlike competitors, Contentful operates on a freemium model, providing free access to basic features while charging for advanced capabilities. The company's goal is to empower businesses to effectively manage their digital content at scale.

Berlin, GermanyHeadquarters
2013Year Founded
$324.4MTotal Funding
SERIES_FCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Health Insurance
Stock Options
Fertility Treatment Support
Unlimited Paid Time Off
Parental Leave
Professional Development Budget
Wellness Program
Phone/Internet Stipend
Home Office Stipend

Risks

Emerging CMS platforms with lower costs threaten Contentful's market share.
Integration challenges from the Ninetailed acquisition could disrupt operations.
The freemium model may limit revenue growth if users don't convert to paid plans.

Differentiation

Contentful offers a composable content platform for digital-first businesses.
The platform integrates seamlessly with hundreds of tools through open APIs.
Contentful's CMS allows content management without needing to write code.

Upsides

Contentful's acquisition of Ninetailed enhances its AI-driven content personalization capabilities.
Partnerships with Vercel and SAP expand Contentful's integration and market reach.
The rise of generative AI tools presents opportunities for Contentful's platform enhancement.

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