Product Specialist
HandshakeFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should possess a Bachelor's degree or a High School diploma with equivalent experience, coupled with 1-3 years of customer service experience. A working knowledge of golf and the game itself is essential, along with excellent communication, presentation, and problem-solving skills. The ability to work effectively in a team and strong attention to detail are also required.
The Golf Trusted Advisor will conduct virtual golf consultation appointments, providing personalized product recommendations based on player level and experience. They will assist customers with merchandise selections, product inquiries, order placement, and order status updates. This role involves building customer loyalty by sharing personal equipment experiences, resolving issues to satisfaction, and collaborating with internal teams and vendors for complex problem-solving. Additionally, the advisor will execute back-office functions such as logging and tracking inquiries and attending product and service training.
Retailer of sporting goods and apparel
DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.