Golf Trusted Advisor (10:00am-7:00pm Shift) (REMOTE) at Dick's Sporting Goods

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Sporting Goods RetailIndustries

Requirements

Candidates should possess a Bachelor's degree or a High School diploma with equivalent experience, coupled with 1-3 years of customer service experience. A working knowledge of golf and the game itself is essential, along with excellent communication, presentation, and problem-solving skills. The ability to work effectively in a team and strong attention to detail are also required.

Responsibilities

The Golf Trusted Advisor will conduct virtual golf consultation appointments, providing personalized product recommendations based on player level and experience. They will assist customers with merchandise selections, product inquiries, order placement, and order status updates. This role involves building customer loyalty by sharing personal equipment experiences, resolving issues to satisfaction, and collaborating with internal teams and vendors for complex problem-solving. Additionally, the advisor will execute back-office functions such as logging and tracking inquiries and attending product and service training.

Skills

Golf Equipment Knowledge

Customer Service

Virtual Consultations

Product Recommendations

Sales

Communication

Interpersonal Skills

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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