Insurance Sales Advisor (Remote, Texas) at The Zebra

Austin, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

One year of high-volume call center experience
Motivated, positive, and solution-oriented attitude
Strong written communication skills
Comfort working in a fast-paced digital setting
Ability to multitask and manage conversations across different platforms
Flexibility to work occasional evenings or weekends
Coachability and a team-oriented mindset
High level of integrity and professionalism
Tech-savvy and comfortable using web-based tools and CRM systems
TX (General Lines) Property & Casualty license (preferred)
Experience working within insurance sales (preferred)
Familiarity with online shopping, digital service platforms, or e-commerce (preferred)

Responsibilities

Respond to inbound customer inquiries across digital channels (live chat, SMS, email)
Assist customers with understanding quotes, completing applications, and navigating coverage options
Proactively engage potential customers via digital outreach to encourage completion of the quote or purchase process
Use internal tools and CRM systems to track conversations and manage follow-ups
Collaborate with licensed agents when escalations or complex policy questions arise
Meet performance goals related to response time, customer satisfaction, and conversion rates

Skills

The Zebra

Online platform for insurance quote comparison

About The Zebra

The Zebra operates in the insurance comparison market, helping consumers quickly find car and home insurance quotes. Users can enter their personal information and coverage needs on the platform, which then displays quotes from over 100 trusted insurance providers in about 90 seconds. This process allows individuals to compare rates side by side, making it easier to choose the best option without contacting multiple companies. Unlike many competitors, The Zebra offers this service for free, earning revenue through partnerships with insurance providers when users select a quote. The goal of The Zebra is to simplify the insurance shopping experience, providing transparency and saving consumers money.

Austin, TexasHeadquarters

2012Year Founded

$246.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Risks

Increased competition from insurtech startups like Gabi and Policygenius.

Consumer privacy concerns may impact data collection for personalized quotes.

Economic downturns could reduce consumer spending on insurance products.

Differentiation

The Zebra offers a user-friendly platform for quick insurance quote comparisons.

It partners with over 100 trusted insurance providers for comprehensive coverage options.

The Zebra's commission-based model keeps the service free for consumers.

Upsides

The Zebra's recent acquisition of Marble enhances its market position.

AI-driven chatbots streamline customer service and quote comparison processes.

Machine learning algorithms tailor insurance recommendations to customer preferences.

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