Global Travel & Expense (T&E) Support Specialist

Salary: $17.4M - $23.2M Location Type: Remote Employment Type: Full-Time

Position Overview

Snowflake is seeking a Global Travel & Expense (T&E) Support Specialist to be the primary point of contact for employees requiring assistance with travel and expense-related inquiries. This role is crucial in managing employee support through Slack and ticketing systems, facilitating corporate card applications, handling non-employee travel requests, and executing ad-hoc payment requests and reports to support daily T&E operations. The ideal candidate will be proactive, possess strong problem-solving skills, be customer-focused and empathetic, organized, detail-oriented, and capable of efficiently managing multiple requests.

Key Responsibilities

Employee Support & Issue Resolution

• Serve as the main point of contact for travel, expense, and Meetings & Events (M&E)-related questions via Slack, email, and ticketing systems.
• Provide prompt and accurate responses regarding corporate travel policies, booking tools, expense reporting, and reimbursement processes.
• Troubleshoot and escalate complex issues as necessary.

Corporate Card Administration

• Assist employees with corporate card applications, troubleshooting, limit adjustments, and lost/stolen/fraud card issues.
• Offer guidance on corporate card policies and appropriate usage.
• Track and monitor corporate card issuance and compliance.

Non-Employee & Guest Travel Coordination

• Manage the booking and payment process for non-employee travelers, including candidates, consultants, and guest speakers.
• Provide assistance with ad-hoc payment requests for travel-related expense reimbursements.
• Ensure compliance with company policies and coordinate necessary approvals.

Ticket & Case Management

• Utilize a ticketing system to track and efficiently resolve requests.
• Escalate complex issues to the appropriate T&E operations team members or vendors.
• Identify recurring issues and propose process improvements.

Reporting & Data Management

• Generate and analyze reports on travel spend, policy compliance, corporate card usage, and other key metrics.
• Identify trends and opportunities for process enhancements.
• Assist in the development and updating of FAQs, training materials, and policy documentation.
• Conduct ad-hoc analysis, reporting, and special projects for M&E-related travel and expenses.
• Collaborate with cross-functional teams on data sharing, accuracy, and feedback.

Qualifications & Skills

• 3+ years of experience in travel, expense, finance, or TMC support roles.
• Excellent customer service skills with the ability to manage multiple requests efficiently.
• Strong understanding of corporate travel policies, T&E management systems (e.g., Workday, AppZen, Concur, Navan), and corporate card programs.
• Experience with Slack, ticketing systems (e.g., ServiceNow, Zendesk), and reporting tools is a plus.
• Strong problem-solving skills and the ability to ensure accuracy while handling multiple requests.
• High attention to detail and ability to enforce policy compliance while maintaining a positive employee experience.
• Comfortable working independently and collaboratively with the team to provide overall operational support.

About Snowflake

Snowflake is experiencing rapid growth, and we are scaling our team to support and accelerate this expansion. We are looking for individuals who share our values, are willing to challenge conventional thinking, and drive innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com