Travel Sales Specialist

Employment Type: Full time Location Type: Remote - National Location: 85002, United Kingdom Salary: Not specified

Position Overview

Velocity Black, a Capital One company, is a reimagined concierge service for the digital age, leveraging artificial intelligence, human expertise, and modern interfaces to help high-performance individuals maximize their lives. We provide 24/7 chat, AI, and mobile payment solutions to help our customers achieve more, from securing reservations at sought-after restaurants to obtaining guaranteed upgrades at premier resorts. Our members can make custom requests via our app and connect with our team within one minute, 24/7/365.

Our shared values include the relentless pursuit of excellence, actualizing life's full potential, and making a positive impact on the world.

Capital One offers a fast-paced, dynamic environment for career growth. We value diversity, inclusion, and belonging, which fosters innovation and positive outcomes for our associates, customers, and communities. We are recognized as a top employer, nurturing talent from all backgrounds and empowering associates through a culture of belonging, collaboration, and innovative thinking.

Role Description

We are seeking a passionate individual with a strong background in the hospitality industry and a proven track record in high-value concierge services. The ideal candidate will be energetic, ambitious, and driven to advance their career in customer service and concierge roles.

This position is within our rapidly growing travel team. You will engage with clients, suppliers, and internal team members to deliver exceptional service to our members. Your responsibilities will include curating bespoke travel experiences, meticulously managing every detail to ensure clients enjoy stress-free journeys and create lifelong memories.

Responsibilities

• Provide a range of luxury travel services to high net worth individuals and clients.
• Curate end-to-end travel experiences, offering best-in-class recommendations, service, and options.
• Utilize Global Distribution Systems (GDS) and other online travel tools for bookings and supplier communication.
• Collaborate with global suppliers to secure the best rates, perks, and service for clients.

Requirements

• Passion for luxury travel and customer service.
• Strong knowledge of the travel industry.
• Excellent analytical skills and meticulous attention to detail.
• Clear verbal and written communication abilities.
• Proven ability to manage multiple tasks under pressure, meet deadlines, and achieve sales targets.
• High level of intuition to anticipate and exceed client needs.
• Flexibility to work evenings, weekends, and some holidays.
• Experience working with Ultra High Net Worth (UHNW) clients.

Working Arrangements

• This is a permanent, remote position.
• Eligibility: Applicants must reside in the United Kingdom.

What's in it for You

• Contribute to the strategic direction of a transformative organization.
• Benefit from strong and diverse career progression opportunities, supported by Capital One University training programs and external providers.
• Immediate access to core benefits including a pension scheme, bonus, generous holiday entitlement, and private medical insurance.
• Access to flexible benefits such as season-ticket loans, cycle-to-work schemes, and enhanced parental leave.
• Work in open-plan workspaces with accessible facilities.