Global Solutions Director - Financial Support Services at Williams

Columbus, Ohio, United States

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Services, Financial ServicesIndustries

Bachelor’s degree required in finance, accounting, business, legal administration, or related field; advanced degree preferred
10+ years of experience leading financial operations in a professional services environment, with a strong preference for law firm finance experience (billing, collections, accounts payable, procurement, or related functions)
Proven track record of delivering consulting-style solutions with strategic and operational impact
Strong operational expertise in financial transaction services with an emphasis on law firm processes and client requirements
Demonstrated ability to manage outsourcing projects (onshore and offshore) and articulate associated benefits and risks
Experience leading teams in matrix or virtual environments, coaching talent, and managing senior-level client relationships
Effective change management skills in complex, global organizations
Strong knowledge of legal documents (MSAs, SOWs, LOIs) and ability to negotiate business terms with internal and external counsel
Exceptional communication and presentation skills with the ability to influence senior and executive stakeholders
Highly detail-oriented, decisive, and proactive problem solver
Proficient in eBilling software and law firm financial systems, including Aderant and Elite 3E
Proficient in MS Office, with advanced ability to build professional presentations (PowerPoint, Project, Visio)

Take full ownership of the Financial Support Services (FSS) service line, including strategy, growth, delivery excellence, and innovation
Lead the development, education, and execution of the global value proposition for the FSS service line
Drive go-to-market strategy, sales enablement materials, and initiatives to support growth
Provide solution design and oversight for complex, multi-region deals
Guide implementation to ensure best practice deployment and optimal client outcomes
Establish and maintain toolkits, training resources, and benchmarking to ensure innovation and improvement are embedded in operations
Partner with Account Directors to foster strong client relationships, ensuring client satisfaction and alignment with business objectives
Support contract negotiations, risk identification, and commercial governance
Collaborate with Marketing and Technology teams to develop growth-oriented initiatives and enhance platform capabilities
Serve as a subject matter expert for client-facing presentations, Quarterly Business Reviews (QBRs), and executive-level discussions
Promote innovation, knowledge sharing, and effective communication across the global organization