[Remote] Senior Director, Solutions & Professional Services at People.ai

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Revenue IntelligenceIndustries

Requirements

10+ years of experience in Professional Services, Solutions Architecture, Delivery, Management Consulting, or related enterprise customer-facing roles
5+ years leading and scaling a high-performing services or solutions organization within an enterprise SaaS company
Proven track record delivering complex, multi-workstream SaaS implementations within large enterprise environments
Deep knowledge of CRM, RevOps, GTM systems, and enterprise technology ecosystems; strong understanding of Sales, Marketing

Responsibilities

Build and lead a high-performing Solutions & Professional Services organization, including implementation, solution architecture, and project management functions
Define, optimize, and scale delivery methodologies that ensure predictable, high-quality enterprise implementations aligned to customer outcomes
Partner cross-functionally with Sales, Customer Success, Product, and Engineering to influence roadmap, improve scoping accuracy, and ensure seamless handoffs across the customer lifecycle
Drive operational rigor through metrics, forecasting, resource planning, governance models, and continuous improvement initiatives
Establish clear frameworks for value realization, ensuring customers achieve measurable business impact and accelerated time-to-value post-implementation
Oversee complex, strategic customer engagements and serve as escalation point for enterprise programs and critical deployments
Innovate and expand service offerings, including packaged services, advisory programs, and repeatable delivery frameworks
Coach, mentor, and develop team members to support growth, retention, and a culture of excellence, accountability, and innovation

Skills

Key technologies and capabilities for this role

Professional ServicesSolutions ConsultingDelivery ManagementCustomer SuccessSales OperationsAIMachine LearningNatural Language ProcessingEnterprise DeliveryCross-functional LeadershipStrategyOperations

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What leadership and strategic skills are required for this role?

The role requires skills in building and leading a high-performing services organization, defining and scaling delivery methodologies, partnering cross-functionally with Sales, Customer Success, Product, and Engineering, and driving operational rigor through metrics and forecasting.

What is the company culture like at People.ai?

People.ai has a diverse, outspoken team of creatives and critical thinkers focused on driving enterprise growth, embracing different perspectives, applauding non-traditional career paths, and being inspired by people who innovate processes.

What makes a strong candidate for the Senior Director role?

A strong candidate will have experience leading global services organizations, owning methodology and operations for enterprise delivery, partnering across functions to drive customer outcomes, and building high-performing teams that deliver predictable excellence.

People.ai

AI-driven CRM process automation solutions

About People.ai

People.ai specializes in automating Customer Relationship Management (CRM) processes using artificial intelligence. Their technology helps businesses streamline routine tasks and gain valuable insights, making CRM systems a reliable source of information for sales and marketing teams. The primary users of People.ai's solutions are companies in sectors like technology, finance, and healthcare, which benefit from improved customer engagement and enhanced sales processes. Unlike many competitors, People.ai offers a subscription-based model that provides continuous updates and support, allowing them to cater to both small businesses and large enterprises. The goal of People.ai is to empower businesses to manage their customer relationships more effectively and drive revenue growth.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$199.6MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible Work Opportunities

Learning Budget

Healthcare Package

Diversity Groups

Unlimited Vacation

Risks

Emergence of competitors like Resquared could challenge market share in niche segments.

Jamix's focus on secure AI assistants may attract privacy-conscious clients away from People.ai.

Twilio's expansion in AI-driven CRM solutions could intensify competition in the market.

Differentiation

People.ai integrates AI-driven insights into Microsoft Sales Copilot, enhancing productivity tool value.

Recognized as a 'Market Leader' in AI sales solutions, boosting credibility and client attraction.

SalesAI, a generative AI solution, offers a comprehensive view of revenue-influencing factors.

Upsides

613% growth over two years highlights rapid expansion and market acceptance.

Integration with Microsoft Sales Copilot increases user adoption and satisfaction.

Laura Palmer's appointment as CRO could lead to strategic growth and revenue expansion.

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