Global IoT Systems Process & SLA Compliance Specialist at Astra

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IoT, TechnologyIndustries

Requirements

Proven experience in managing global IoT systems
Strong understanding of SLA compliance, supplier contracts, and RACI matrices
Excellent project planning and management skills
Ability to work collaboratively with regional managers and external partners
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Experience with process flow management tools and creating team presentations
Proficiency in SharePoint structure management
Experience in a similar role within a large, global organization (preferred)
Knowledge of industry standards and best practices for IoT systems (preferred)
Familiarity with regulatory compliance requirements for IoT systems (preferred)

Responsibilities

Develop and maintain the RACI matrix for IoT systems globally, ensuring clear roles and responsibilities
Oversee the process of identifying, categorizing, and addressing issues with IoT systems globally to ensure efficient resolution
Collaborate with regional managers to ensure local practices align with global standards through regular communication and coordination
Monitor the effectiveness of IoT systems and triage processes, working with regional managers to identify areas for improvement
Stay updated on regulatory changes and implement necessary adjustments to ensure compliance with relevant standards and regulations
Work closely with the Global Service Manager ensuring global triage flow consistency, ensuring issues are prioritized and addressed promptly
Work closely with internal Microsoft teams and external partners to ensure smooth triage and issue resolution processes
Implement and continuously improve industry standards for triage and issue management
Ensure global SLA compliance for suppliers, vendors, and contractors, addressing any deviations
Track and report on SLA performance metrics, providing regular reports to identify trends and areas for improvement
Identify the root cause of SLA breaches, implement corrective actions, and prevent future occurrences
Serve as a point of contact between the IoT team and the GBSO Compliance Team, ensuring all compliance-related issues are addressed
Manage the process of identifying and resolving issues with IoT systems and devices, overseeing helpdesk support
Handle warranty-related matters and ensure compliance with warranty terms and conditions
Ensure all issue resolutions comply with relevant standards and regulations
Develop and implement global standards for IoT systems to ensure consistency and efficiency
Create and maintain knowledge base articles that align with process flows and triage efforts
Oversee engagement with integrators to ensure adherence to established standards
Develop and maintain compliance documentation to ensure adherence to global standards
Implement and manage process flow management tools to optimize workflows and enhance efficiency
Create and deliver team presentations that provide an overview of process management, ensuring all team members are aligned and informed
Oversee the structure and management of SharePoint sites to ensure efficient document storage, retrieval, and compliance with organizational policies

Skills

IoT Systems

SLA Compliance

RACI Matrix

Triage Management

Process Oversight

Regulatory Compliance

Issue Resolution

Warranty Management

Global Collaboration

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees