Global CX - CX AI Sales and GTM Lead

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Zoom is seeking a Sales Lead with specialized experience in Contact Center and Virtual Agent (AI) sales to promote and sell our Zoom CX Platform. This role will collaborate with direct sales account executives to identify new opportunities and expand the sales funnel. The primary responsibility will be driving global sales for Zoom Virtual Agent (AI) (ZVA). Performance will be evaluated based on strategic delivery enabling scale and achieving allocated quota targets.

About the Team

The Zoom Customer Experience team is responsible for defining the vision, increasing awareness, driving adoption, and overseeing the deployment of Zoom Virtual Agent (AI) across Zoom's customer base. Our mission is to empower customers to reimagine their customer and employee experiences. We leverage Zoom's global infrastructure to demonstrate how customer and employee journeys are enhanced by ZVA (AI), delivering personalized, prescriptive, and seamless experiences.

What We’re Looking For

• Own and develop the go-to-market co-sell strategy, encompassing internal Zoom efforts, alliance partners, and channel partners.
• Define and execute the sales and services strategy to realize the ZVA (AI) vision across cross-functional teams.
• Align ZVA (AI) objectives with the broader Zoom Contact Center strategy, product roadmap, and revenue goals.
• Identify target customer segments, customer personas, and value propositions for ZVA (AI).
• Own ZVA (AI) messaging and positioning across all channels and partners, and define strategies for specific geographies and verticals.
• Monitor success metrics aligned with broader Zoom Contact Center metrics.
• Meet or exceed sales objectives and quota.
• Qualify leads, conduct needs assessments, and engage technical resources as required.

Ways of Working

Our structured hybrid approach balances office-based and remote work. The work style (Hybrid, Remote, or In-Person) for each role is indicated in the job description.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to support employees' physical, mental, emotional, and financial health, promote work-life balance, and encourage community contribution.

About Us

Zoomies help people stay connected to get more done together. We set out to build the best collaboration platform for the enterprise and now help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We are problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We are committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, please let us know; we are here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form, and a team member will reach out soon. This form is solely for applicants requiring accommodation due to a qualifying medical disability. Non-accommodation-related requests will not be addressed.