Kustomer is the leading conversational CRM platform, dedicated to perfecting customer experiences. Our platform utilizes intelligent tools like AI and Automation, no-code configuration, and a connected data platform to unify data from various sources into a single timeline. This empowers businesses to operate efficiently and deliver personalized customer service across all channels, making every interaction meaningful and memorable. Kustomer serves prominent brands such as Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen.
Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has secured over $200M in funding from leading venture capital firms. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022, integrating Kustomer into Meta’s Business Messaging Group to enhance business-customer communication via modern messaging channels. In 2023, Kustomer spun out from Meta as an independent company, supported by its original partners: Battery, Redpoint, and Boldstart Ventures, who invested $60M to ensure Kustomer's sustained growth and success.
Our team, the "Krew," comprises passionate and collaborative individuals committed to improving the customer service experience. We seek dedicated individuals eager to learn and embrace daily challenges. Kustomer maintains a strong presence in NYC and is a remote-friendly company, with team members located across the US and the UK. We value togetherness to foster strong relationships, collaboration, and communication, reflected in our annual events like KKO and Kamp Kustomer.
About the Role: As the Director of Technical AI Delivery, you will spearhead the design, development, and scaling of our technical services function, focusing on delivering our AI-powered products: AI for Agents (AIA) and AI for Customers (AIC). This is a critical leadership position that integrates Engineering, Product, and Customer Success to ensure high-quality technical outcomes in post-sale delivery. This role is ideal for a former developer or technical delivery leader who excels in ambiguous environments, enjoys building scalable technical functions, and is passionate about empowering customers with cutting-edge AI solutions.
Customer service platform for businesses
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.