Director, AI
Serve Robotics$225,000 - $311,000/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & Services, Software Development, Customer ServiceIndustries
Requirements
Candidates should possess 10-15 years of experience in Technical Delivery, Professional Services Engineering, or Development roles at SaaS companies, with a former developer or architect background and strong fluency in modern SDLC, technical architecture, and AI/ML solution design. They should have proven experience building and scaling customer-facing technical teams and frameworks, and be skilled at translating technical concepts into actionable strategies.
Responsibilities
As the Director of Technical AI Delivery, the individual will lead the design, build, and scale of a technical services function focused on delivering AI-powered products, including AI for Agents (AIA) and AI for Customers (AIC). This role involves designing and implementing service delivery methodologies, SDLC tooling, and frameworks, hiring and leading a team of Architects, Developers, and Analysts, driving repeatable delivery models, collaborating with Product and Engineering, acting as an executive sponsor for complex AI implementations, and championing customer-centric design and delivery in a fast-paced SaaS environment.
Skills
AI
Automation
Customer Relationship Management (CRM)
Technical AI Delivery
No-code configuration
Data platform integration
Customer experience optimization
Kustomer
Customer service platform for businesses
About Kustomer
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.
New York City, New YorkHeadquarters
2015Year Founded
$227.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees