Global Corporate Services (GCS) - Executive Reception at Blackstone

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset ManagementIndustries

Requirements

Experienced client services professional
High level of professionalism, customer service skills, and adaptability
Ability to serve as the initial point of contact for employee inquiries, issues, troubleshooting, compliments, and feedback
Full-time availability onsite Monday - Friday in New York City Office

Responsibilities

Manage and coordinate Executive Reception and lobby daily operations, ensuring excellent customer service and team adherence to standard operating procedures
Provide team guidance and supervision
Handle guest or employee inquiries and complaints
Maintain front desk and executive floors procedures and security
Coordinate with management and other desks to provide a seamless experience
Deliver exceptional employee experience through engagement, proactive communication, and high touch services
Handle daily visitor registration through the guest registration system
Greet and welcome guests, check them in, and direct them to the appropriate person, floor, or office
Coordinate, schedule, and perform quality control for all meeting guests on the executive floor
Supervise the intake of VIP guests to ensure the highest level of service
Partner with service providers to ensure catering, event setup, service, and quality expectations are met
Assist with conference/meeting room and officewide walkthroughs to ensure spaces meet Blackstone’s standards
Place maintenance, repairs, and cleanliness tickets and work with facilities team to complete them
Serve as an expert user of the firm’s conference room booking platform (EMS) to support internal clients and ensure data integrity and accuracy
Maintain and foster positive internal and external relationships with clients, administrative personnel, and service providers specific to executive client floors
Maintain documentation of standard operating procedures for Lobby and Executive Reception
Partner with GCS CRES and T&E team to deliver holistic office-based experiences

Skills

Key technologies and capabilities for this role

Customer ServiceReception ManagementTeam SupervisionFront Desk OperationsSecurity ProceduresLobby Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This is a full time, onsite position Monday - Friday based in the New York City Office.

What are the key responsibilities of this role?

The role involves managing and coordinating Executive Reception and lobby daily operations, including team supervision, handling inquiries and complaints, maintaining procedures and security, visitor registration, greeting and welcoming guests, checking them in, and directing them appropriately.

What skills or qualities are needed for this position?

The role requires a high level of professionalism, customer service skills, adaptability, and experience as a client services professional.

What is the reporting structure for this role?

The position reports to the New York Head of Reception Services.

What makes a strong candidate for this Executive Reception role?

Strong candidates will have experience as a client services professional with proven customer service skills, professionalism, adaptability, and the ability to supervise a team while ensuring seamless operations and exceptional employee experiences.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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