[Remote] PSA Hobby Concierge Representative at Collectors

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Collectibles, Customer ExperienceIndustries

Requirements

Communication Skills - Ability to communicate effectively to resolve conflicts, solve problems, maintain and generate business
Problem Solving - Ability to identify and resolve problems quickly and accurately with limited supervision
Time Management - Ability to coordinate time and job duties to process orders quickly and efficiently
Interpersonal Skills - Ability to communicate clearly and intelligently with other departments and external parties
Teamwork - Willingness and ability to work well with others while balancing team and individual responsibilities
Organizational Support - Follow company policies and procedures
Judgment - Make appropriate decisions using critical thinking based on company policies and procedures
Organization - Ability to multi-task, manage time efficiently, and prioritize tasks
Professionalism - Approach others with respect and work well under pressure
Quality - Complete work with accuracy and attention to detail
Physical Requirements - Computer use (typing, mouse work, sitting/looking at computer for long periods); regular hand use; ability to hear alarms, signals, verbal instructions; ability to lift, carry, and move materials up to [specified weight]

Responsibilities

Responsibly handle all submissions to keep items safe and secure until pick-up
Receive and process submissions at the shop
Prioritize responsibilities during submission center hours
Organize and process orders by service level and expedite orders as necessary
Support the PSA/DNA team and work with shop management for events
Resolve escalated customer complaints and issues in person, over the phone, or through email
Actively solicit business in the shop
Provide weekly updates on submission center performance
Work closely with management and hobby shop team to improve processes and drive revenue
Identify ways to improve processes and overall customer experience
Assist customers with questions, intake submissions, package them safely, and ship to headquarters
Contribute to PSA brand growth at hobby shops via exceptional in-person, phone, and email customer care
Maintain professional image while answering inquiries and resolving concerns
Work at hobby shops in Southern California and events 3-5 days a week with heavy weekend work, potentially at multiple locations or trade shows, often in tandem with another representative

Skills

Key technologies and capabilities for this role

Customer ServiceSubmission ProcessingPackagingShippingCustomer InquiriesEmail CorrespondencePhone SupportProcess Improvement

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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