Global Account Manager

Employment Type: Full-time Location Type: Remote Salary:

Company Description

R25_0013036*US role, must be in US at time of application to be considered. Preferred location: EST or CST #LI-Remote

About this Job

We are seeking a proactive, detail-oriented, and client-focused Global Account Manager to support our strategic partnerships with major digital platform clients—Amazon, TikTok, Meta, and Google. In this role, you will act as a key point of coordination between internal teams and external stakeholders, ensuring successful delivery of insights, services, and innovation that enable our clients to unlock growth and performance globally.

A core responsibility of this role includes helping to identify new commercial opportunities within the client organizations, partnering closely with the senior account leads to pre-sell solutions, support proposal development, and maintain visibility across multiple stakeholders. This individual must have the ability to understand client challenges, recognize opportunities for NielsenIQ to add value, and support the execution of strategic growth initiatives.

The ideal candidate has a strong foundation in media and digital advertising, is highly organized, and thrives in fast-paced, matrixed environments. You will collaborate across teams, manage complex workflows, and contribute to client success by ensuring excellence in execution and communication.

Responsibilities

Client Relationship & Support

• Support global accounts lead by serving as the day-to-day contact for client stakeholders.
• Ensure timely and accurate delivery of all client deliverables, projects, and reports.
• Support client onboarding, project planning, training coordination, and reporting needs.

Project & Sales Process Management

• Support managing multiple concurrent projects with attention to detail, deadlines, and priorities.
• Support development and execution of account plans, timelines, and service-level agreements (SLAs).
• Maintain organized documentation across client accounts, tools, and reporting platforms.
• Monitor performance metrics and escalate risks or blockers as needed.
• Champion best practices across communication, client engagement, and internal coordination.

Cross-Functional Collaboration

• Coordinate with internal teams including Product, Analytics, Operations, Finance, and Client Success to align deliverables and processes.
• Track and communicate progress on key workstreams, initiatives, and pilot programs.
• Facilitate meetings and workshops; document action items and follow up with stakeholders to drive progress.

Opportunity Development & Pre-Sales Support

• Collaborate with commercial and product leads to scope, position, and pre-sell new solutions.
• Support development of pitch decks, proposals, and proof-of-concept materials.
• Track conversations and activities to build a pipeline of internal opportunities across the client organizations.
• Contribute to account planning and strategic growth initiatives with actionable insights and internal alignment.

Qualifications

• Experience: 2–4 years of experience in account management, client success, media/advertising, or digital analytics (agency, tech platform, or research/insight provider experience preferred).
• Digital Media Knowledge: Foundational knowledge of digital media platforms (Amazon, Meta, TikTok, Google).
• Project Management: Excellent time and project management skills; ability to prioritize and juggle multiple initiatives.
• Communication: Strong interpersonal and communication skills, both verbal and written.
• Attention to Detail: High attention to detail, organization, and follow-through.
• Global Collaboration: Comfort working with global teams and stakeholders across time zones.
• Commercial Acumen: A commercial mindset with a focus on uncovering and supporting new business opportunities.
• Preferred Experience:
  • Experience working with or for a global advertiser or platform client, a plus.
  • Understanding of measurement, attribution, or media mix modeling, a plus.
  • Familiarity with syndicated data (e.g., retail measurement, consumer panel, audience data), a plus.
  • Knowledge of APIs, dashboards, or custom reporting, a plus.