French Speaker Customer Service Representative at Thermo Fisher Scientific

Budapest, Hungary

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

Proficiency in English both written and verbal
German/Italian/French at intermediate level (written knowledge)
Minimum of 1 year’s customer service experience preferred (fresh graduates welcome)
Bachelor’s degree preferred
High integrity and compliance
Attention to detail and accuracy
Good problem-solving skills and ability to multitask under tight deadlines
Self-motivation, enthusiasm, positive demeanour, and teamwork
Good organizational skills and ability to prioritize workload effectively
Judgment and diplomacy in dealing with internal and external customers
Ability to work on own initiative on daily routine tasks and solving system issues
Competent Microsoft Office user

Responsibilities

Provide outstanding customer service experience to external customers and internal partners in administration, order management, quotations, and master data
Deal with complex customer requirements, handle user problems, process and follow up on relevant requests within division guidelines
Liaise with partner functions (sales and commercial, distribution, finance) to fulfill customer requests or resolve issues, ensuring timely handling of enquiries
Deliver on daily/weekly/monthly key performance indicator metrics
Engage in efficiency and productivity initiatives
Consistently apply process expectations, demonstrate attention to operational details, and leverage computer systems to maintain high data accuracy and quality
Participate in cross training and cross support activities, including assignments to other customer service teams

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ManagementQuotationsMaster Data ManagementAdministrationGermanItalianFrenchProblem SolvingKPI Tracking

Questions & Answers

Common questions about this position

What language skills are required for this Customer Service Representative role?

Proficiency in English both written and verbal is required, plus intermediate level written knowledge in German, Italian, or French.

Is this a remote position or does it require office work?

This is an office-based role in Budapest at the Shared Service Center, with environmental conditions specified as Office.

What experience is needed for this customer service position?

A minimum of 1 year’s customer service experience is preferred but not essential, and fresh graduates are welcome. A bachelor’s degree is preferred.

What is the work environment like at Thermo Fisher Scientific?

The role is in a fast-paced and collaborative environment at the Shared Service Center in Budapest, where you thrive as a teammate with a positive demeanor.

What makes a strong candidate for this role?

Strong candidates demonstrate high integrity, attention to detail, good problem-solving skills, ability to multitask under tight deadlines, self-motivation, enthusiasm, positive demeanor, good organizational skills, and effective prioritization.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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