General Manager - Payment Plans at Promise

Oakland, California, United States

Apply Now

$250,000 – $275,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, GovTech, Utilities, Public SectorIndustries

Requirements

Metric-driven operator capable of navigating large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory/compliance considerations
Experience in business leadership for a product line, including revenue growth, margins, and product adoption
Ability to define and execute strategies across new business, expansion, and operations
Expertise in product strategy, go-to-market, operations, implementation, and customer outcomes
Skills in partnering with Sales, Marketing, Finance, Engineering, and client IT teams
Knowledge of data and behavioral insights for optimizing customer engagement and revenue recovery
Experience driving high-quality implementations, automation, usability improvements, and operational efficiency in public-sector or utility contexts

Responsibilities

Own overall business performance for PromisePay, including revenue growth, margins, and product adoption
Define and execute strategies across new business, expansion, and operations
Partner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgets
Drive high-quality implementations that improve time-to-value and lower delivery costs
Improve performance across existing customers, including enrollment, repayment, and satisfaction metrics
Own the Payment Plans roadmap with a focus on stability, scalability, and innovation
Work closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information Systems
Increase automation and improve usability to drive higher completion rates and reduce friction
Apply data and behavioral insights to optimize customer engagement and revenue recovery
Strengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metrics
Shape market messaging, value propositions, and segment-specific opportunities
Partner with Sales to ensure alignment between customer needs and product capabilities
Identify new opportunities where PromisePay can create high impact and strong unit economics
Develop thought leadership in repayment behavior

Skills

Key technologies and capabilities for this role

LeadershipPayment SystemsFintechGovernment TechnologyProduct ManagementRevenue RecoveryCustomer ExperienceUtility BillingMunicipal ServicesTeam Management

Questions & Answers

Common questions about this position

What is the salary range for the General Manager - Payment Plans role?

The salary range is $250K - $275K.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What key skills are required for this General Manager role?

The role requires being a metric-driven operator capable of navigating large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory/compliance considerations.

What is the company culture like at Promise?

The team includes experts from companies like Palantir, Google, Stripe, and government leaders; they work hard and believe deeply in their mission to transform public systems.

What makes a strong candidate for this General Manager position?

Strong candidates are metric-driven operators with experience in public-sector environments, capable of owning end-to-end business performance including product strategy, go-to-market, operations, and driving growth across segments.

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.

Changes in government policies may impact demand for Promise's services.

Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.

The company uses advanced technology for quick and reliable income verification services.

Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.

AI-driven outreach methods enhance customer engagement in the public sector.

Focus on data privacy aligns with Promise's security compliance, increasing client trust.

Land your dream remote job 3x faster with AI

Try Jobo Free