General Manager - Payment Plans at Promise

Oakland, California, United States

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$250,000 – $275,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, GovTech, Utilities, Public SectorIndustries

Requirements

Metric-driven operator capable of navigating large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory/compliance considerations
Experience in business leadership for a product line, including revenue growth, margins, and product adoption
Ability to define and execute strategies across new business, expansion, and operations
Expertise in product strategy, go-to-market, operations, implementation, and customer outcomes
Skills in partnering with Sales, Marketing, Finance, Engineering, and client IT teams
Knowledge of data and behavioral insights for optimizing customer engagement and revenue recovery
Experience driving high-quality implementations, automation, usability improvements, and operational efficiency in public-sector or utility contexts

Responsibilities

Own overall business performance for PromisePay, including revenue growth, margins, and product adoption
Define and execute strategies across new business, expansion, and operations
Partner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgets
Drive high-quality implementations that improve time-to-value and lower delivery costs
Improve performance across existing customers, including enrollment, repayment, and satisfaction metrics
Own the Payment Plans roadmap with a focus on stability, scalability, and innovation
Work closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information Systems
Increase automation and improve usability to drive higher completion rates and reduce friction
Apply data and behavioral insights to optimize customer engagement and revenue recovery
Strengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metrics
Shape market messaging, value propositions, and segment-specific opportunities
Partner with Sales to ensure alignment between customer needs and product capabilities
Identify new opportunities where PromisePay can create high impact and strong unit economics
Develop thought leadership in repayment behavior

Skills

Leadership

Payment Systems

Fintech

Government Technology

Product Management

Revenue Recovery

Customer Experience

Utility Billing

Municipal Services

Team Management

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees