General Application: Customer Success at Sensata

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction, Infrastructure, TechnologyIndustries

Requirements

Demonstrated success in customer success or project management roles, consistently delivering exceptional service and building lasting client relationships
Experience in the construction sector, particularly within civil infrastructure (highly desirable; strong customer success backgrounds from other industries also encouraged with the right mindset and adaptability)
Ability to work seamlessly with cross-functional teams, including sales, product development, and technical support, to enhance the overall customer experience
Adaptable and creative mindset with a strong focus on finding solutions to complex challenges
Passionate about understanding and addressing customer needs effectively
Familiarity with productivity and CRM tools such as Google Workspace, HubSpot, and Intercom (preferred)

Responsibilities

Manage a portfolio of Sensat's small/medium customers, ensuring success through adoption and goal achievement
Develop account strategies with Sales, identifying growth opportunities, and deliver cross-functional success
Develop deep relationships with key stakeholders and become a trusted advisor to our customers, optimising product usage and addressing customer challenges
Oversee renewals, identify risks/opportunities, troubleshoot issues, and assess customer health using metrics and usage stats
Mentor Customer Success Executives, lead internal projects and strategic changes, and promote Sensat's industry leadership

Skills

Key technologies and capabilities for this role

Customer Success ManagementAccount ManagementStakeholder RelationshipsProduct AdoptionRenewals ManagementCustomer Health MetricsUsage AnalyticsSales CollaborationMentoringStrategic Projects

Questions & Answers

Common questions about this position

Is this Customer Success role remote?

Yes, the position is fully remote.

What is the salary for this position?

This information is not specified in the job description.

What skills and experience are required for the Customer Success role?

The role requires demonstrated success in customer success or project management, construction sector knowledge (highly desirable), collaboration with cross-functional teams, an adaptable and creative mindset, passion for customer needs, and familiarity with tools like Google Workspace, HubSpot, and Intercom.

What is the company culture like at Sensat?

Sensat is a people-first company with an experienced team from top companies like Google, Amazon, and Oracle, offering purpose-driven work with a talented and committed team.

What makes a strong candidate for this Customer Success position?

Strong candidates have success in customer success or project management, construction sector experience (desirable but not required), cross-functional collaboration skills, an adaptable mindset, passion for customers, and familiarity with CRM tools; those with the right mindset from other industries are encouraged to apply.

Sensata

Develops sensors and sensor-based solutions

About Sensata

Sensata Technologies develops sensors and sensor-based solutions that are essential for the operation of complex systems across various industries, including automotive, aerospace, and industrial markets. Their products monitor and control critical environmental conditions like temperature and pressure, ensuring high reliability and precision. Sensata differentiates itself from competitors by focusing on unique applications that are challenging to replicate, allowing them to maintain leadership in the global market. The company's goal is to provide valuable insights and optimize operations for clients through their sensor technology and data analytics services.

Attleboro, MassachusettsHeadquarters

1916Year Founded

IPOCompany Stage

Data & Analytics, Automotive & Transportation, Industrial & Manufacturing, AerospaceIndustries

5,001-10,000Employees

Risks

Sale of Insights Business may impact Sensata's comprehensive sensor-based solutions.

New CEO may lead to strategic shifts disrupting current operations or focus.

Reliance on automotive industry poses revenue risk due to cyclical demand and regulatory changes.

Differentiation

Sensata offers mission-critical sensor solutions for diverse industries, ensuring high reliability and precision.

The company provides unique sensor-based solutions difficult for competitors to replicate.

Sensata's global presence allows it to leverage technological expertise in challenging applications.

Upsides

Increased EV demand boosts Sensata's GigaFuse product for battery management and safety systems.

AAM and UAM sectors present new opportunities for Sensata's sensor applications.

Growing sustainability focus aligns with Sensata's renewable energy improvements in their 2023 report.

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