General Application: Customer Success at Sensata

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction, Infrastructure, TechnologyIndustries

Requirements

Demonstrated success in customer success or project management roles, consistently delivering exceptional service and building lasting client relationships
Experience in the construction sector, particularly within civil infrastructure (highly desirable; strong customer success backgrounds from other industries also encouraged with the right mindset and adaptability)
Ability to work seamlessly with cross-functional teams, including sales, product development, and technical support, to enhance the overall customer experience
Adaptable and creative mindset with a strong focus on finding solutions to complex challenges
Passionate about understanding and addressing customer needs effectively
Familiarity with productivity and CRM tools such as Google Workspace, HubSpot, and Intercom (preferred)

Responsibilities

Manage a portfolio of Sensat's small/medium customers, ensuring success through adoption and goal achievement
Develop account strategies with Sales, identifying growth opportunities, and deliver cross-functional success
Develop deep relationships with key stakeholders and become a trusted advisor to our customers, optimising product usage and addressing customer challenges
Oversee renewals, identify risks/opportunities, troubleshoot issues, and assess customer health using metrics and usage stats
Mentor Customer Success Executives, lead internal projects and strategic changes, and promote Sensat's industry leadership

Skills

Customer Success Management

Account Management

Stakeholder Relationships

Product Adoption

Renewals Management

Customer Health Metrics

Usage Analytics

Sales Collaboration

Mentoring

Strategic Projects

Sensata

Develops sensors and sensor-based solutions

About Sensata

Sensata Technologies develops sensors and sensor-based solutions that are essential for the operation of complex systems across various industries, including automotive, aerospace, and industrial markets. Their products monitor and control critical environmental conditions like temperature and pressure, ensuring high reliability and precision. Sensata differentiates itself from competitors by focusing on unique applications that are challenging to replicate, allowing them to maintain leadership in the global market. The company's goal is to provide valuable insights and optimize operations for clients through their sensor technology and data analytics services.

Attleboro, MassachusettsHeadquarters

1916Year Founded

IPOCompany Stage

Data & Analytics, Automotive & Transportation, Industrial & Manufacturing, AerospaceIndustries

5,001-10,000Employees

Risks

Sale of Insights Business may impact Sensata's comprehensive sensor-based solutions.

New CEO may lead to strategic shifts disrupting current operations or focus.

Reliance on automotive industry poses revenue risk due to cyclical demand and regulatory changes.

Differentiation

Sensata offers mission-critical sensor solutions for diverse industries, ensuring high reliability and precision.

The company provides unique sensor-based solutions difficult for competitors to replicate.

Sensata's global presence allows it to leverage technological expertise in challenging applications.

Upsides

Increased EV demand boosts Sensata's GigaFuse product for battery management and safety systems.

AAM and UAM sectors present new opportunities for Sensata's sensor applications.

Growing sustainability focus aligns with Sensata's renewable energy improvements in their 2023 report.

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