Gen/AI Training, Support & Migration Implementation Specialist

About the Role

Grade Level (for internal use): 11

The Role: The Gen/AI Integration Specialist at S&P Global plays a crucial role in integrating Gen/AI within content creation processes. This role collaborates tightly with content teams to analyze opportunities for AI application, guides the creation of effective prompts, and supports content creators as they transition into an AI-centric workflow. The role also focuses on promoting the use of GenAI and automation tools, within the business workflows and provides training and support on AI and GenAI capabilities for existing and new platforms and services.

The Team

You will join a highly motivated team scaling innovation and building platforms for our Commodity Insight business lines including news, pricing, research and analytics. We use Agile methodologies to drive ongoing delivery work closely with business and technology partners to share knowledge, embrace change and implement best-of-breed technology.

Responsibilities and Impact

This role understands in a deep way how the new Gen/AI technologies can be applied to create content, automate workflows, and improve data analysis. This vision, combined with the knowledge of the content creator's internal processes and a desire to create seamless, integrated, efficient and high-value workflows for the business, will drive successful implementation of the new generation of content analysis and creation tools.

• Collaborate with content creators to identify and implement GenAI solutions, including writing of effective prompts and engaging GenAI to optimize content generation. This may potentially include developing complex prompts to enhance content quality and extract data to feed databases.
• Champion the adoption of GenAI tools across the company, including to senior leadership, with a focus on positive storytelling.
• Analyze and optimize key processes by understanding user needs and issues to design efficient and effective business workflows
• Model and encourage change management practices so that business teams are actively engaged in change, adopt new solutions or ways of working and improve the probability of a successful transition.
• Lead application training sessions and facilitate additional enterprise Gen/AI trainings to impacted groups.
• Create relevant, simply and concise training content and process documents that helps colleagues understand changes, tells a compelling story and enables effective sharing of information.

What We’re Looking For

Basic Required Qualifications:

• Demonstrated experience in crafting prompts for generative AI, with a portfolio of examples ranging from simple to complex scenarios
• Bachelor's degree in journalism, communications, computer science, or a related field preferred; equivalent practical experience will be considered.
• Strong understanding of natural language processing (NLP) and its application in creating effective AI prompts.
• Proficiency in a scripting language like Python to facilitate prompt development and testing.
• Proficient in training and change management to foster technology adoption.
• Excellent communication and collaboration skills to work effectively with diverse teams.
• Proficiency in the English language, writing and speaking.
• Ability to translate technical AI concepts into practical applications for non-technical teams.

Additional Preferred Qualifications:

• Practical experience with data analysis and AI-driven problem-solving techniques
• Familiarity with LEAN Six Sigma principles
• Experience in change initiatives
• Experience in content creation activities - researching, reporting and content analysis

About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regul