GCX Commercial Teammate 1

India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerce, Online MarketplaceIndustries

Requirements

Candidates should possess strong communication skills, both written and verbal, and the ability to effectively troubleshoot and resolve customer issues via phone, chat, and email. Experience in customer service or a related field is preferred, along with a proactive and empathetic approach to problem-solving. Familiarity with eBay’s policies and procedures is beneficial.

Responsibilities

The GCX Commercial Teammate will handle reactive customer issues for large merchants and sellers, providing support through various channels including phone, chat, and email. They will collaborate with internal partners to resolve issues related to defects, eMBG cases, technical problems, and policy violations. The role involves proactively reaching out to sellers, coaching them on best practices, and advocating for eBay’s policies. Additionally, they will conduct outreach activities to drive seller growth, share learnings with the team, and escalate complex cases as needed, while maintaining a trusting relationship with customers and account managers.

Skills

Customer Service

Communication

Problem-Solving

Collaboration

Time Management

Technical Troubleshooting

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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