[Remote] GCPO APAC Teammate at eBay

Candidates must have over 3 years of customer support experience and over 1 year of customer escalation experience or experience dealing with highly sensitive situations. The role requires strong analytical and problem-solving skills, attention to detail, and the ability to work collaboratively in a fast-paced, demanding team environment. Professionalism and comfort interacting with all levels of employees, customers, and external agencies are essential. Candidates must also possess conflict management skills, the ability to deliver difficult messages, and excellent verbal and written communication skills in both Mandarin and English. The ability to research and investigate information quickly, view information from alternative perspectives, and categorize information is also required, along with a strong process orientation to identify trends and improvement opportunities.