Customer Solution Architect (APAC)

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not Specified

Supabase is an open-source database-as-a-service platform. We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of Supabase across a diverse range of customers, from agile startups building towards their first launch to established brands with highly scaled workloads. CSAs are responsible for the entire customer journey, working closely with our most valuable users to uncover and understand business and technical requirements, design and architect technical solutions built on the Supabase platform, lead proof-of-value implementations, and provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance. Successful CSAs put customers first, becoming trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the customer within Supabase.

Responsibilities

You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas:

Pre-Sales Discovery

• Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
• Design, build, and present Supabase platform demonstrations to high-value customers, leveraging storytelling to present the value of the Supabase platform and the Supabase Success team.
• Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

Proof-of-Value Onboarding

• Collaborate directly with customers to determine the technical scope of a proof-of-value, ensuring customers recognize the value of the Supabase platform while minimizing risk to adoption.
• Set proof-of-value timelines, business outcomes, and success criteria to ensure customer comfort with the platform.
• Actively guide new customers through an onboarding journey using emails, docs, guides, and webinars to promote rapid deployment and growth on the platform.

Customer Success

• Understand immediate customer goals (e.g., onboard and adoption) as well as long-term customer opportunities (e.g., optimization & identifying new workloads) to build meaningful account plans for high-value customers.
• Deliver on synchronous and asynchronous engagements, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence.
• Serve as an internal champion for customers and the platform, working closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, and communicate platform roadmaps to customers.
• Invest in customer connections to build trust-based relationships, as CSAs work with production data stores of startups and enterprises alike.

Preferred Experience

• 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.
• Strong background with relational database management systems such as PostgreSQL or MySQL.
• Background in web application development, with familiarity with Python, C#, popular JavaScript frameworks (React, Vue, Svelte), and Node.js.
• Very strong communication skills, particularly of technical concepts. CSAs at Supabase spend a significant amount of time translating business needs to technical outcomes and technical concepts to organizational impact.
• Well-organized and effective storyteller with meaningful interpersonal skills. CSAs often have to navigate complex situations and communicate effectively across different teams and stakeholders.