Job Description

Employment Type: Full-time

Position Overview

Manages administrative, relationship management, and planning for one or more assigned section’s product lines or group of staff. Works closely with management and/or Product Leader and others as assigned.

Primary Responsibilities

• Manage largest and/or most complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits.
• Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services.
• Manage, coach, and mentor Relationship Managers, Unit Managers, and other assigned staff members, encouraging individual and group development.
• Ensure staff is kept aware of and compliant with internal and external policies and procedures.
• In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability, and regulatory compliance.
• Partner with management and colleagues to maintain all administrative, operational, and risk management support for the Unit.
• Participate in revenue generating efforts as assigned.
• Focus on assigned product and business lines, for internal and external relationships, develop and maintain key relationships, directly related to revenue growth.
• Collaborate to implement the strategic plan.
• Represent the Unit or Division on Enterprise-wide projects and initiatives.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

• Manages individual development by providing coaching, feedback, and reinforcement.
• Effectively delegates tasks or projects.
• Facilitates development of a sense of ownership in jobs or projects by providing clear expectations, controlling sufficient resources, encouraging responsibility, and coaching.
• Uses appropriate influence to inspire and guide individuals toward goal achievement.
• Establishes and builds rapport by communicating with internal and external clients frequently.
• Fosters attitudes, conditions, and environments that yield improved quality and quantity to maximize performance.
• Conducts analysis and monitors progress and results and takes appropriate measures and counter measures as required.
• Typical managerial scope will support 6,500+ accounts or supervise Unit Managers and Relationship Managers.

Education and Experience Required

• Bachelor's degree and a minimum of 7 years’ related experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ related experience.
• Minimum of 2 years’ managerial experience.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Problem resolution skills.
• Resource management skills.
• Strong decision-making skills.

Education and Experience Preferred

• Certified Corporate Trust Specialist certification.
• Project management skills.
• Analytical skills.
• Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation, and industry-specific software.

Company Information

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $130,795.52 - $217,992.53.