Revenue Cycle Management (RCM) Lead

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

Position Overview:

The RCM Lead is responsible for leading a team of 5-7 specialists to drive operational performance within the Revenue Cycle department. This leader will oversee multiple functions throughout the revenue cycle, including insurance eligibility, claim billing, collections, payment posting, and patient billing.

Responsibilities:

• Own multiple RCM operational functions and be responsible for driving performance based on key KPIs.
• Develop and execute strategies to make significant gains against KPIs you’re responsible for.
• Perform root cause analysis leveraging data on large issues that are inhibiting operational performance and develop recommendations to resolve.
• Own organizational design for your team, develop a hiring plan based on anticipated growth, and determine which roles are most critical to hire when.
• Lead, develop, and performance manage a group of 5-7 specialists while monitoring engagement and retention.
• Lead select special projects related to improving processes to increase efficiency and team outcomes.

Qualifications:

• 3+ years of experience as a supervisor of others in Healthcare organizations.
• Preferred experience with Revenue Cycle Operations specifically (billing healthcare claims, plan benefits, insurance operations).
• Leadership: Strong ability to lead a team, align on shared goals, drive performance, and develop team members as a whole and individually.
• Operational Performance: Deep understanding of most important KPIs and ability to pull all available levers to improve performance most effectively.
• Problem-Solving: Able to identify the biggest pain points hindering operational performance and develop corresponding solutions.
• Agile: Thrives in a fast-paced, unpredictable environment and is able to pivot as new priorities emerge.
• Team Player: Collaborative by nature, relishes in camaraderie and group wins, and is looked to by colleagues as a steadfast partner and source of encouragement.

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Compensation & Benefits:

• Salary Range: $90,844 - $106,000 USD.
  • Base compensation will vary based on relevant experience, qualifications, and candidate's working location.
• The chance to drive impact within the mental healthcare landscape from day one.
• Comprehensive health insurance plans, including dental and vision.
• Wellness benefits, including:
  • Flexible working hours
  • Flexible Time Off
  • Company-wide winter break

Application Instructions:

• Please upload your resume in PDF format.

Hiring Process Note:

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. We began using Covey Scout for Inbound on January 11, 2025. Please see the independent bias audit report covering our use of Covey here.